Lou Malnati's - South Loop

Review summary

1. AE

   AlejandroE

   Las Vegas5 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food was good, no issue with it. Main problem was the service and more specifically, issues with billing. Out table ordered two glasses of wine (6.5 oz) that were $9.00 in the menu , but when paying, they were charging about $11.99 for each. After telling the waiter (Omar E.) about the discrepancy, he said that our “menu was old and not updated “. BIG RED FLAG! we told him that we weren’t gonna pay for a higher price. We kept looking at the receipt and one of the kids’ spaghetti plate with butter we ordered for the kids they was supposed to be about $9.0 was being charged also as a full plate at about $15.00. It took severa times to solve the issue and I think they do this very often to “unsuspected tourists”. Overall, good food but be aware of potential “errors”
   

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2. E

   Evan

   Unspecified2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lou Malnati’s was great! Food and service was amazing!
   

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3. A

   Allie

   New York City5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our sons first birthday with a large party of 9, our server was beyond accommodating and kind!
   

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4. R

   Rébecca

   Chicago1 review

   4.0

   Dined on 3 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really good Chicago pizza. Do recommend ! The price for extra topping was too expensive. Restaurant and service are perfect ! Overall amazing experience
   

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5. E

   Eftihia

   Chicago3 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lou’s south loop is always bustling with people but whenever I have a reservation, even if I arrive early they get me in so quickly! The service is top tier and the food is always great
   

   Lou Malnati's - South LoopResponded on 23 February 2025

   Thank you for your recent visit and your positive review! We are so happy that we were able to provide excellent food and hospitality and be a part of your Lou Malnati's experience. We’ll see you again soon!
   

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6. K

   Kevin

   Toledo1 review

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The server and staff were very nice. The pizza we had didn’t have any flavor. There was no seasoning in the sauce sausage or tomatoes.
   

   Lou Malnati's - South LoopResponded on 23 February 2025

   Thank you for your feedback. At Lou's, we pride ourselves on great food and great hospitality. When either of those don't meet your expectations, we want the opportunity to make it right! Please feel free to give us a call at the restaurant at your convenience! Sincerely, Your Lou's Team PH. 312-786-1000
   

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7. K

   Kimberly

   Chicago1 review

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff was friendly. We were greeted at the door, and our waitress was exceptional and very patient, considering we had a party of eight. The food was delicious, especially the Lou Malnati salad. The bathroom was clean, and the ambiance was lovely, with music you could nod your head to.
   

   Lou Malnati's - South LoopResponded on 13 February 2025

   Thank you for your recent visit and your positive review! We are so happy that we were able to provide excellent food and hospitality and be a part of your Lou Malnati's experience. We’ll see you again soon!
   

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8. D

   Dion

   Chicago1 review

   4.0

   Dined on 1 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   It was a great time with family and friends. Also, the food and drinks were great!
   

   Lou Malnati's - South LoopResponded on 13 February 2025

   Thank you for your feedback! We look forward to seeing you again soon. If there's anything we can do for you prior to your next visit, feel free to reach out! Sincerely, Your Lou's Team PH. 312-786-1000
   

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9. L

   Luis VIP

   Mexico City27 reviews

   5.0

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service as usual, deep dish pizza, pasta and saladas are a must.
   

   Lou Malnati's - South LoopResponded on 1 February 2025

   Thank you for your recent visit and your positive review! We are so happy that we were able to provide excellent food and hospitality and be a part of your Lou Malnati's experience. We’ll see you again soon Luis!
   

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10. T

    Tim

    St. Louis1 review

    5.0

    Dined on 4 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress was amazing and food was awesome! Highly recommend this place.
    

    Lou Malnati's - South LoopResponded on 6 January 2025

    Thank you for your recent visit and your positive review! We are so happy that we were able to provide excellent food and hospitality and be a part of your Lou Malnati's experience. We’ll see you again soon!
    

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