BJ's Restaurant & Brewhouse - Desert Ridge

Review summary

1. S

   Sheena

   Phoenix

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Maybe avoid BJ’s during the holidays? The waitress did her best but I didn’t make up for the poor quality of food.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 6 days ago

   Thank you for sharing your experience Sheena. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. J

   Janel

   Minneapolis

   28 reviews

   5.0

   28 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Stopped at BJs for a drink and some appetizers. The food was very good and served very quickly. The service was the best. Highly recommend
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 7 days ago

   Janel, we’re thrilled to hear you enjoyed your visit! It’s great to know our food and service hit the mark. Thank you for recommending us—your support means a lot! We can’t wait to welcome you back for more delicious experiences.
   

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3. R

   Ranelle

   VIP

   Phoenix

   128 reviews

   5.0

   128 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time here but trust me, it won’t be the last! Dane took fantastic care of us. Cocktails were great. Entrees were very tasty and large portions - chicken Alfredo, smokehouse burger with onion rings and chicken Thai pasta - yum!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 7 December 2024

   Ranelle, we’re thrilled to hear you had such a fantastic first visit! Dane appreciates the shoutout, and it’s great to know you enjoyed the cocktails and entrees. We can’t wait to welcome you back for more delicious meals and great service!
   

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4. H

   Hope

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. I had Sal's chicken and it was so flavorful and light. The portions are just right. My only negative was they took our dessert without asking if we were done and we still had some left.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 8 December 2024

   Hope, we’re thrilled to hear you loved Sal’s chicken! Thank you for the feedback about the dessert; we’ll make sure to improve our service. We appreciate your support and look forward to welcoming you back for more delicious meals!
   

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5. C

   Catlina

   Phoenix

   1 review

   1.0

   1 review

   Dined on 30 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made a reservation and arrived to the restaurant, hostess and manager couldn’t find our reservation then stated they gave it away
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 1 December 2024

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Desert Ridge restaurant. Allow us a few days to get back to you. Thank you.
   

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6. OT

   OpenTable Diner

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great had a great time. The brownie pozookie was good!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 29 November 2024

   Thanks! We're thrilled to hear you had a great time and enjoyed the brownie Pizookie. Your feedback means a lot to us, and we can't wait to welcome you back for more delicious treats!
   

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7. R

   Robert

   New York City

   5 reviews

   3.0

   5 reviews

   Dined on 20 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Did not know this was a chain. Unappealing at first impression. Reasonable food quality/quantity and service quality, emphasis on the latter saved the day.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 21 November 2024

   Robert, we appreciate your honest feedback. We're glad to hear that our service made a positive impact, even if the first impression didn’t meet your expectations. We're always striving to improve and hope to offer a more appealing experience next time. Thank you for sharing!
   

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8. S

   Sue

   San Francisco

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved the whole experience except that the noise level of the background music prevented us from hearing parts of conversation.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 28 October 2024

   Sue, thank you for your wonderful feedback! We're thrilled you enjoyed the experience overall. We appreciate your input about the music volume and will certainly look into it to enhance our guests' conversations. Your insights help us improve!
   

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9. OT

   OpenTable Diner

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. The waiters were great. Slightly noisy. Great place.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 20 October 2024

   Thanks! We're thrilled you loved the food and service. We appreciate your feedback on the noise level and will keep it in mind. Hope to see you again soon for another great experience!
   

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10. C

    Cheryl

    Phoenix

    4 reviews

    5.0

    4 reviews

    Dined on 7 October 2024

    1. Overall 5
    2. Food 4
    3. Service 2
    4. Ambience 5

    The restaurant was very pleasant, the food was wonderful; I’m sorry to report that our server was mediocre. A real Debbie downer.
    

    BJ's Restaurant & Brewhouse - Desert RidgeResponded on 9 October 2024

    Cheryl, thanks for the fantastic feedback! We’re thrilled you enjoyed the food and atmosphere. We’ll definitely address your server experience to ensure everyone leaves with a smile. Looking forward to your next visit!
    

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