Piccolino - Liverpool

Review summary

1. J

   Julie

   Manchester

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff were very attentive and professional. Lovely atmosphere.
   

   Is this helpful?

   Report
2. g

   gail

   Manchester

   5 reviews

   1.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   Nothing at all like the picolino in Manchester. Very tired looking restaurant and old fashioned. We had a table for 2 but were practically on top of a table of 20 at a Xmas meal so couldn’t hear our own conversation as the other table were so noisey. Lighting was terrible as well, had a spot light in my face which I did ask them to redirect it but didn’t really improve at all. Asked to move but they couldn’t move us for half an hour so stayed where we were. Food was average ordered the chateaubriand which was absolutely ridiculous as the price was £80 for 2 and all we received was 2 and a half very small slices of steak, definitely not good value for money and will not be returning , very disappointing.
   

   Piccolino - LiverpoolResponded on 11 December 2024

   We’re very sorry to hear that your visit did not meet your expectations. Being a Saturday during the festive season, our restaurant is especially busy with Christmas parties, which can result in a livelier atmosphere than usual. We apologize if this impacted your ability to enjoy a quieter dining experience and we regret that the interior did not meet your preferences. We understand your concerns about the lighting and seating arrangements, and we’re sorry we couldn’t relocate you more promptly. Your feedback on the food is also concerning. We strive to deliver great value and exceptional quality, and it’s disappointing to hear that this fell short during your visit. Your comments have been shared with our team to address these issues and improve where possible.
   

   Is this helpful?

   Report
3. AK

   AnnaK

   London

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent in every way, it was my second time there and will be back
   

   Piccolino - LiverpoolResponded on 11 December 2024

   Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with us once again. It’s always a pleasure to welcome returning guests, and we can’t wait to see you back for your next visit.
   

   Is this helpful?

   Report
4. S

   Stacey

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service and the food was delicious. Highly recommend.
   

   Piccolino - LiverpoolResponded on 4 December 2024

   Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and food. Your recommendation means the world to us, and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. P

   Pauline

   London

   16 reviews

   4.0

   16 reviews

   Dined on 29 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A planned shopping lunch. We were guided to the special Xmas set menu. Enjoyed it all . Staff were very good and a nice ambiance overall.
   

   Piccolino - LiverpoolResponded on 4 December 2024

   Thank you for sharing your experience! We're delighted you enjoyed the special Christmas set menu and had a pleasant lunch. It's wonderful to hear our staff and ambiance added to your visit. We hope to welcome you back again soon!
   

   Is this helpful?

   Report
6. B

   Bethan

   Liverpool

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   I booked a table for 830 and didn’t get seated until 910. Waiting for a table downstairs to become available but I did put on my reservation wheelchair access so I think it’s appalling I waited that long for a table. If people were overstaying their reservation they should have got asked to move to the bar
   

   Piccolino - LiverpoolResponded on 27 November 2024

   Thank you for your feedback. We sincerely apologize for the wait you experienced on your recent visit. It was an exceptionally busy Saturday, and several guests had requested tables downstairs, where seating is limited. When you arrived, our team did inform you there was a wait, but we understand and regret that this fell short of your expectations, especially given your request for wheelchair-accessible seating. We always strive to accommodate all our guests, and in situations where tables are delayed, we do our best to manage the flow while ensuring everyone feels welcomed. We will review our processes to better handle similar situations in the future and make adjustments where needed. Thank you for bringing this to our attention.
   

   Is this helpful?

   Report
7. T

   Tom

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was lucky enough to sit at the bar. I had a wonderful dinner. The bartender was not very friendly, but also a great mixologist! One of the best martinis I've ever had. Thoroughly enjoyed my visit. Great service. Never felt rushed.
   

   Piccolino - LiverpoolResponded on 20 November 2024

   Thank you so much for your kind words! We're thrilled to hear that our bartender and team member made your experience so enjoyable. We'll be sure to pass along your gratitude to the team — they’ll be delighted to hear it! We hope to welcome you back soon, and maybe next time we can make the introductions stick.
   

   Is this helpful?

   Report
8. D

   David

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good atmosphere. Food was good value and friendly service
   

   Piccolino - LiverpoolResponded on 8 November 2024

   Thank you for your lovely review! We’re thrilled to hear you enjoyed the atmosphere, found the food to be great value, and had a positive experience with our service. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. A

   Andrew

   London

   3 reviews

   4.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   We ate at 2045, which I know is late. But my lasagne looked like it had just been thrown in a bowl, basically the last of the days bake. It was eatable but presentation was poor
   

   Piccolino - LiverpoolResponded on 8 November 2024

   Thank you for your feedback. We’re sorry to hear that the presentation of your lasagne didn’t meet your expectations, especially during a later dining time. Your experience is important to us, and we’ll use your comments to ensure every dish, regardless of the time, is presented with care. We hope to have the opportunity to serve you again and provide a better experience
   

   Is this helpful?

   Report
10. M

    Manuela

    Liverpool

    3 reviews

    5.0

    3 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All the staff was fantastic,especially with my son!!
    

    Piccolino - LiverpoolResponded on 8 November 2024

    Thank you for the 5-star review! We're so pleased you had an outstanding experience. Your kind words mean a lot, and we can’t wait to welcome you back soon!
    

    Is this helpful?

    Report