La Luz Restaurant

Review summary

1. W

   William

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waiter “Eric” did an exceptional job, the food was great, especially the panna cotta. The eggs Benedict were cook amazingly well for a “buffet”. Overall the experience my wife and I had was fantastic!
   

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2. M

   Michelle

   Charleston

   8 reviews

   1.0

   8 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Nice ambiance. We sat down and waited 30 min with multiple servers passing by and never stopping to take a drink order, much less dinner. So we left.
   

   La Luz RestaurantResponded 1 day ago

   Hello Michelle, We're really sorry to hear about your experience at La Luz Restaurant. We always aim to deliver a great experience, and we regret that we didn't meet your expectations this time. Your feedback is very important to us and we assure you that we'll work on our service. We hope you'll give us another chance to serve you better. Best, The Management Team
   

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3. A

   Anne

   VIP

   Tucson

   28 reviews

   2.0

   28 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was our second dinner here. The first was better - and this was New Year’s Eve to be fair. But the dinner was already curated so simply make three selections. The issue was first- we were very hungry- and asked for bread or crackers. NONE to be had here. Then drinks took over 30 minutes to arrive. We placed food order when we placed drink order. In between we were given an oyster and clearly in the reservation it states allergic to oysters. So waste of those. The choices contained items that had allergens to others and one of the medium well tenderloins was super rare. That said the other food was decent. To get attention of wait staff we had to get up or raise our hand. The ambiance was odd- there are nice seats here but ours was a table set in an atrium at bottom of stairs. So it was not quiet and was busy with nothing but white walls for half to see. Final straw was some super loud music from two floors above that ceased all conversation. We asked for dessert and check and they did provide upon request. Not what we would expect from the Westin.
   

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4. M

   Michael

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Atmosphere was excellent, food was excellent, service was good , supposed to of been a 4 coarse Meal , they forgot to give us our salads , had to ask for them , we did receive salads , they were confused on which tables had their orders , salads were delicious, bill came with a gratuity already added for two people ? 20 % 🤔 I didn’t think they should have added the gratuity and then ask again for tips on the bill ! But overall the experience was nice - I would go back again 👍🏼
   

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5. H

   Hector

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The newly redecorated and rebranded La Luz restaurant at the Westin La Paloma resort has elevated food and the dishes were all executed well. We had the sea bass, organic chicken and pork loin for entrees, the bruschetta and ceasar salad as starters and chocolate cake and coffee for dessert. We sat outside and the service as excellent despite the servers having to travel all the way over to the fireplace area. The cocktails were new and delicious with interesting takes on some old favorites like the manhattan and margarita.
   

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6. S

   Stephen

   Tucson

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience was perfect. The food was superlative. The service was excellent and attentive. Thank you for a wonderful holiday meal!
   

   La Luz RestaurantResponded on 26 December 2024

   Hello Stephen, We're thrilled to hear that you had a wonderful holiday meal at La Luz Restaurant! It's fantastic to know that you enjoyed the ambience, the food, and the service. We always aim to provide an exceptional dining experience, and your feedback is a testament to our efforts. Thank you for taking the time to share your positive experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

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7. K

   Klara

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly enjoyable Christmas Day Buffet. The setting was gorgeous! I’d say the buffet had a moderate amount of variety but we were completely satisfied. The prime rib was outstanding, we all went for seconds. Staff was plentiful, very pleasant, and it was overall the kind of experience we would absolutely repeat.
   

   La Luz RestaurantResponded on 26 December 2024

   Hey Klara, Thanks for taking the time to share your experience at La Luz Restaurant. We're thrilled to hear that you enjoyed our Christmas Day Buffet and found the setting to be beautiful. It's great to know that you were satisfied with our prime rib and that our staff made your visit pleasant. We're always striving to provide an enjoyable dining experience for our guests, and your feedback helps us do just that. We appreciate your kind words and look forward to welcoming you back for another memorable dining experience. Best, The Management Team
   

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8. L

   Lisa

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful breakfast buffet! The omelet station had so many choices - delicious. All the breakfast favorites and something for everyone. For something different the Mango Chia Pudding was amazing! Great atmosphere and views!
   

   La Luz RestaurantResponded on 17 December 2024

   Thanks for visiting us at La Luz Restaurant! We're thrilled to hear that you enjoyed your breakfast buffet and found our menu varied and satisfying. It's great to know that you enjoyed our breakfast favorites and that our Mango Chia Pudding hit the spot for you. We're also glad you appreciated the atmosphere and the views. We strive to create a wonderful dining experience for all our guests, and your feedback lets us know we're doing our job well. We look forward to welcoming you back soon!
   

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9. M

   Michele

   Tucson

   53 reviews

   3.0

   53 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Highly overpriced restaurant with a sterile, barren atmosphere. It's main charm is it's located in a beautiful desert setting. Limited lunch menu offers a nice list of sandwiches but only 3 entree items to choose from, including $32 chicken enchiladas that were tasty but small. Their $24 steak sandwich is excellent and very filling. Their service was also very good.
   

   La Luz RestaurantResponded on 20 December 2024

   Hi Michele, Thank you for sharing your feedback. We're glad to hear you enjoyed the beautiful desert setting, the steak sandwich, and the service! We understand your concerns about pricing and the menu selection, and we strive to offer an experience that reflects both the quality of our dishes and the unique atmosphere. While we are proud of our offerings, we are always working to ensure that we remain competitive with other restaurants in the area. We appreciate your thoughts and hope to welcome you back for another visit soon!
   

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10. D

    David

    Las Vegas

    1 review

    1.0

    1 review

    Dined on 9 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    One of the worst dining experiences I have ever had. We were seated at 5:30 and did not receive our food until 7:40. We barely saw our waiter, our food was cold, and the price was high. I would not recommend eating here. We also had friends that ate breakfast here and they had a similarly bad experience.
    

    La Luz RestaurantResponded on 11 December 2024

    Thanks for the feedback. We're really sorry to hear about your disappointing experience at La Luz Restaurant. We understand that waiting for your food and not being served promptly is not a pleasant experience. We also regret that you found our food and pricing to be high. Your comments will help us improve our service and food quality. We hope to have the opportunity to serve you again and provide a better dining experience.
    

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