Riverside Restaurant at Macdonald Compleat Angler Marlow

Review summary

1. M

   Mim

   London

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was lovely although I would have preferred more vegetables.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 1 day ago

   Dear Mim, Thank you for your feedback regarding your recent dining experience. We're delighted to hear that you enjoyed the food! We appreciate your suggestion about including more vegetables, as we always strive to improve our menu offerings. Your input is invaluable to us, and we hope to welcome you back soon for another enjoyable meal. Best regards, Charles F&B Manager
   

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2. C

   Chris

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attractive riverside setting. Welcoming staff looked after us well. Good range of dishes on a la carte menu. Friendly and helpful advice from Hulya. Service paced well. Pleasant ambience. Some regular returning diners. A good experience.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 1 day ago

   Dear Chris, Thank you for your thoughtful feedback! We're delighted to hear that you enjoyed the attractive riverside setting and found our staff welcoming and attentive. It's great to know that you appreciated the range of dishes on our à la carte menu and the assistance from Hulya. We're also pleased that you found the pacing of the service to your liking and enjoyed the pleasant ambiance. It’s always a joy to have regular diners returning, and we appreciate your support. We look forward to welcoming you back for another good experience soon! Best regards, Charles F&B Manager
   

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3. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant overlooking the river. The service was welcoming and friendly. The food was delicious and we will certainly be returning soon.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 1 day ago

   Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your experience at our restaurant, and that you found the service welcoming and friendly. It’s great to know that you loved the food, too! We look forward to welcoming you back soon for another delightful visit. Best regards, Charles F&B Manager
   

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4. M

   Miranda

   London

   1 review

   4.0

   1 review

   Dined on 9 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Beautiful setting, great service, afternoon tea plentiful, and satisfactory
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 1 day ago

   Dear Miranda, Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed the beautiful setting and received great service during your afternoon tea. It's wonderful to know that you found the tea plentiful and satisfactory. We appreciate your feedback and hope to welcome you back soon for another delightful visit! Best regards, Charles F&B Manager
   

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5. M

   Mark

   London

   1 review

   3.0

   1 review

   Dined on 3 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   I would say the experience was ok , thought it was a shame no extra attention given as I had said it was a 50th Birthday celebration , the hotel used to be owned by my wife's grand parents ( my wife is Katie Bowater ) I believe you have a restaurant named after her grand parents .
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 1 day ago

   Dear Mark, Thank you for taking the time to share your thoughts about your recent visit. I'm glad to hear that your experience was okay, though I regret that we didn’t provide the extra attention you expected for your wife's 50th birthday celebration. It's wonderful to hear about the hotel's history with your wife's grandparents. We take pride in honoring that legacy, and I'm pleased that we have a restaurant named after them. Your feedback is invaluable, and I will make sure to address your concerns with our team. We hope to have the opportunity to make your next visit a more special occasion. Best regards, Charles F&B Manager
   

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6. H

   Helal

   Berkshire

   19 reviews

   4.0

   19 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   A lovely setting. Delicious lunch for our family party of 5 for an 80th birthday celebration. Though the waiting staff were friendly and helpful, we felt the Compleat Angler were short of skilled waiting staff. There appeared also to be a disconnect between the kitchen and the waiting staff!
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 1 day ago

   Dear Helal, Thank you for sharing your experience with us regarding the 80th birthday celebration at Compleat Angler. We're delighted to hear that you enjoyed the lovely setting and found the lunch delicious for your family party. We appreciate your feedback about the waiting staff and the service. We strive to provide the best experience for our guests, and your comments will help us improve the connection between our kitchen and waiting staff. We hope to welcome you back soon for another memorable occasion! Best regards, Charles F&B Manager
   

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7. A

   Abdulrahman

   Milan

   1 review

   1.0

   1 review

   Dined on 17 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I had a bad experience with the restaurant during taking my afternoon tea. The staff were rude not supportive not flexible except one person (Arnav) only supposed go to another respected place to work there instead of working at this place. Honestly the food quite good but the service and the sitting area is not helpful at all and who makes it worse more is the staff. I don’t recommend at all to visit them until they have a new staff that can deal with customers. By the way there were also two families like me also being disappointed even they raised their concerns but no one tried to help !!! The outside sitting area is available and they don’t want to serve anybody while no rain at all even all of us told them it is under our responsibility if the food is not fresh. One more point, inside table is hot and they don’t want to open at least the door to let us breathe well, really very very very strange people working at this place
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded on 27 October 2024

   Dear Abdulrahman, Thank you for taking the time to share your feedback. I sincerely apologize for the negative experience you had during your afternoon tea. It's disappointing to hear that the service did not meet your expectation and that you felt unsupported by our team except for Arnav. We appreciate your comments about the food but I regret that the overall experience of the service issues and the uncomfortable seating conditions. Please know that your concerns will be addressed with our team to ensure we improve our customer service and create a more welcoming environment. We value your feedback and hope to have the opportunity to provide a better experience in the future. Best regards, Charles F&B Manager
   

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8. H

   Heather

   London

   2 reviews

   5.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great experience. The service was amazing, the food was delicious and we couldn't fault a thing. We were celebrting 2 birthdays and it was the perfect location.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded on 27 October 2024

   Dear Heather, Thank you for your wonderful feedback. We are thrilled to hear you had a great experience celebrating two birthdays with us. it's fantastic to know that you enjoyed the amazing service and delicious food. We hope to celebrate with you again soon. Best regards, Charles F&B Manager
   

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9. P

   Peter

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful setting overlooking the River Thames. Service very attentive led by Lily, helping my wife in her wheelchair.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded on 27 October 2024

   Dear Peter, Thank you for your lovely feedback. We're delighted to hear that you enjoyed the delightful setting by the river Thames and Lily and our team provided attentive service to your wife. Your kind words mean a lot to us. We look forward to welcoming you you both back Soon. Best regards, Charles F&B Manager
   

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10. C

    Cat

    London

    5 reviews

    5.0

    5 reviews

    Dined on 9 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    The food was excellent and our server was completely charming. The dining room was very quiet so great if you want a peaceful lunch watching the river but we are three noisy ladies so we were a bit put off by the tranquillity!
    

    Riverside Restaurant at Macdonald Compleat Angler MarlowResponded on 27 October 2024

    Thank you for your lovely feedback. We're thrilled to hear you enjoyed the excellent food and found our server charming. While the peaceful atmosphere is perfect for a quiet lunch by the river. We appreciate your fun spirit and understand that a little liveliness can enhance the experience. We hope to welcome you back soon. Best regards, Charles F&B Manager
    

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