Ruth's Chris Steak House - Ann Arbor

Review summary

1. B

   Breanne

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   This was my first time going to Ruth’s Chris steakhouse. We were there to celebrate my boyfriend‘s birthday. The hostess staff was super nice. Our waiter was nice but seemed to be in a hurry the whole time we were there. The food was delicious. And although expensive, it’s totally worth it for a special occasion or holiday dinner.
   

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2. M

   Mike

   Detroit

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Went for our anniversary and would definitely go back.
   

   Ruth's Chris Steak House - Ann ArborResponded 5 days ago

   Hi Mike, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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3. B

   Bret

   VIP

   Detroit

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We eat at Ruth’s Chris regularly, but this experience was subpar. We had reservations for 7:30 and were told there was a backup, so it would be a 25-minute wait. We arrived at 7:25 but weren’t seated until 8:10—45 minutes later. Once we were seated, our waitress came promptly to take our drink and appetizer orders. However, after the appetizers arrived, she didn’t return to take our main course orders until 10 minutes later. My daughter and I both ordered the same steak, the New York Strip. While hers tasted normal, mine had a gamey flavor, which was very strange. This was not the Ruth’s Chris experience I’m accustomed to. As I mentioned, we eat there regularly—not just at this location—but this visit was disappointing.
   

   Ruth's Chris Steak House - Ann ArborResponded 5 days ago

   Hi Bret, thank you for your honest feedback and for being a loyal guest. We deeply regret that your recent experience did not meet the high standards you’ve come to expect from Ruth’s Chris. The delays in seating and service, as well as the inconsistency with your steak, are not reflective of the experience we strive to provide. We’ve shared your comments with our team to ensure improvements are made. We truly value your patronage and hope to have the opportunity to restore your confidence in us on a future visit!
   

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4. J

   James

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   To start, we book a lot of reservations, and when you have to stand at the door for 20 to 30 minutes, watching people come in and sit down is frustrating, to say the least 😑. Then they sit us down with a server that had just had a 10 people birthday party sit down so it took her almost 20 minutes just to come over and do bare minimum basically because she was getting 20% from both parties so why try and food was on par with outback.so basically we wasted 2 and half hours to be disappointed first Troy and now Ann arbor. There's way too many great choices in high-end restaurants to waste your time and money on Ruth Chris
   

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5. O

   Oliver

   VIP

   Detroit

   15 reviews

   5.0

   15 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best. Most consistent dependable good time you can have. Tomahawk cut is worth it every time.
   

   Ruth's Chris Steak House - Ann ArborResponded 5 days ago

   Thanks for visiting us, Oliver! We're thrilled to hear that Ruth's Chris Steak House Ann Arbor is your go-to for a good time. We continually strive to provide the best for our guests and your feedback is truly appreciated. We look forward to serving you again soon!
   

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6. l

   louise

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I was very unimpressed with our dinner on Saturday evening. The menu seems so tired and so old. The choices on sides were very unimaginative. A young couple got engaged next to us and we asked the waitress to buy them a drink on us. Well they put it on our bill and never told the couple so I am sure they did not notice until their bill came. They gave us a free cheesecake piece for our wedding anniversary and it was definitely freezer burnt and not even made in house. It was so gross I came home and ate Stroh's chocolate ice cream. I have not gone to a Ruth Chris Steak house in about 10 years. Nothing on the menu seems updated. I can't say any of the sides or the steak was anything worth mentioning. I will not go back. The staff was nice it was just the food was poor.
   

   Ruth's Chris Steak House - Ann ArborResponded 5 days ago

   Thank you for taking the time to share your experience. We sincerely apologize that your dinner did not meet your expectations and that we fell short in delivering the exceptional dining experience you deserve. Your feedback regarding the menu, food quality, and service has been shared with our team for immediate review and improvement. We deeply regret the disappointment on such a special occasion and hope you’ll give us the chance to provide a much better experience in the future!
   

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7. M

   Michelle

   Detroit

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Spectacular experience and food! Our server, Andy, was absolutely wonderful.
   

   Ruth's Chris Steak House - Ann ArborResponded on 11 December 2024

   Hey Michelle, we're absolutely thrilled to hear about your spectacular experience at Ruth's Chris Steak House Ann Arbor and we're glad you enjoyed our food and service! We strive to provide our guests with an exceptional dining experience and your kind words are greatly appreciated. We look forward to welcoming you back soon.
   

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8. J

   Jill

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, great food and Will definitely go back!!!!
   

   Ruth's Chris Steak House - Ann ArborResponded on 11 December 2024

   Hi Jill, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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9. C

   Charlie

   Cleveland

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place. Everything was fantastic including the service.
   

   Ruth's Chris Steak House - Ann ArborResponded on 4 December 2024

   Hi Charlie, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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10. J

    Joanne

    Detroit

    3 reviews

    1.0

    3 reviews

    Dined on 28 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Our server, Nicole, was delightful. Her supporters were also good. NO FAMILY DRAMA at this Thanksgiving Day venue!
    

    Ruth's Chris Steak House - Ann ArborResponded on 4 December 2024

    Hi Joanne! Thank you for the kind words about Nicole. However, based off our your 1-Star rating it appears we missed the mark somewhere along the way. We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
    

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