Ruth's Chris Steak House - Greenville

Review summary

1. V

   Valerie

   Atlanta1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   I’m deeply disappointed in the experience we received, especially when we were celebrating two birthdays. Service was uncomfortably slow, which is inexcusable in light of the lightly-filled dining room of other customers. My $120 porterhouse was overcooked and I had a few bites that were inedible, which I embarrassingly had to take out of my mouth. We were informed of the dress code, but the table next to us had multiple customers wearing football jerseys. It was also clear that the table next to us had people who had not showered, making our dining experience miserable. Why were they allowed to sit down? Lastly, the birthday dessert was charged to our bill, something unheard of in this day and age. I don’t typically complain, but since you sent me an email, I’m letting you know. Is this really what a fine dining experience is?
   

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2. OT

   OpenTable Diner VIP

   New Orleans32 reviews

   1.0

   Dined on 7 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We made reservations though open table, when we arrived they had no one to greet us or seat us. I walked though the restaurant and found no one ! We waited about 5 minutes then I called the them but again no one. We ended up seating at the bar and eat there.
   

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3. J

   Jennifer

   Toronto1 review

   1.0

   Dined on 22 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had been to this location at this time of year prior and had a wonderful experience. However this past Saturday 2/22/25 was not so much. Very loud party of 6 sitting next to us ruined the experience from the start. My husband had to send back his Seabass as it was raw despite being on the "hot plate" it is served on. Most likely was frozen. Our server never apologized (and Manager never stopped by at all despite stopping at all other tables in the room). Server just grabbed it and took it away. (Not his fault I understand, however no communication as to what they would do to cook it or when it would come back etc.). Someone else returned A LONG WHILE later with the same piece of Seabass hot but presentation was poor. Spinach/sauce dripping off the side of the plate, etc. - it was exactly how my husband left it when it was originally brought out. My salmon was overcooked and dry. Didn't bother to send it back as we had been there long enough. My dessert was never brought out at all - totally forgot it. Was at the point where we asked for the check and dessert in a to go box because we just wanted to leave. Server was kind but extremely overworked - too many tables. Very disappointed given the price of the food. I am a manager in Foodservice and understand many of the challenges however this whole visit was unacceptable given the scale of the establishment. Ruined a birthday dinner out.
   

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4. l

   linda

   Atlantic City120 reviews

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we arrived at 4 instead of 5 and they could not have been more accommodating. food also great!
   

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5. J

   Jerry

   Charleston25 reviews

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   This is a review of the restaurant in the Crown Plaza near Woodruff Road. The ambiance is that of a restaurant in the late 50s and early 60s. The service was very good and while the food was good, but not priced for what you received for the money spent. If you are looking for a more up-scale venue, go to the Ruth's Chris restaurant downtown, the same menu with a nicer facility.
   

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6. T

   Travitri

   Charlotte1 review

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our waitress Brittany was the best waitress ever. Considering it was Valentine’s weekend I understand it was busy but I had a reservation at 9:15 pm and did not get seated until 10pm. There were people waiting in the lobby and everywhere. They were running way behind.
   

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7. S

   Sean VIP

   Richmond8 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   Definately not the service that I have come to expect from Ruth’s Chris. And to pay $150 to insure my reservation and being seated more than 30 minutes late. Then being told “I am taking the risk to wait an hour and a half if I have a resetvation.” The manager could not bring himself to darken our table. I will not frequent this location again.
   

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8. B

   Brad

   Tampa8 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was pretty good , drinks overly priced. Server was fair there was another party he was focused on.
   

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9. K

   Ken

   Greensboro13 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner, fantastic food and great service.
   

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10. R

    Ronnie

    Charleston1 review

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great overall atmosphere! Including the “creative fireplace display!”
    

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