Steak & Lobster Warren Street

Review summary

1. P

   Parinya

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Staff really nice food is amazing and it what I expected
   

   Steak & Lobster Warren StreetResponded 1 day ago

   Dear Parinya We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us. Warm Regards, Rana Naveed Maqbool General Manager Steak & Lobster Warren Street
   

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2. C

   Charlie

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Overall very poor. Service was atrocious, with empty plates being left on the table and nobody really taking any care. Lots of staff were available to help but nobody came to help. The food was very mediocre, presentation was poor but the taste was ok. I got the surf and turf and there was practically no meat on the lobster. The restaurant as it was in a hotel had a very weird vibe, the room was incredibly bright and just felt weird. I would not go again. Do not recommend! Do not go!
   

   Steak & Lobster Warren StreetResponded 1 day ago

   Dear Charlie, Thank you for your recent stay with us at Steak & Lobster Warren Street. We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls. Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you. Warm Regards, Rana Naveed Maqbool General Manager Steak & Lobster Warren Street
   

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3. A

   Allison

   London

   1 review

   2.0

   1 review

   Dined on 8 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Booked the two course meal for £40. As a hotel resident I also had an email to say 10% off food and drink. 4 of us to eat . 3 had pate starter which was nice but could have done with more bread. I had spicy beef taco with crème fresh. Could not taste the beef or spice and was average taste. Main course we all had steak with paprika fries and I ordered the salad which was £8. Was very underwhelming. Firstly fries... I expected thin fries with a nice coating of flavour but got normal oven style chips with a scarce sprinkling of paprika. They were also undercooked. Not nice at all. We also had to ask for salt, pepper. Vinegar and side sauce. The steak also received mixed views. Mine was very fatty And we all said not very flavoursome. The £8 salad? Was a bunch of rocket with a dressing. Extremely overpriced. . I appreciate its London prices but it was not worth the money at all. The service started out ok but I think as it became obvious we were not impressed , we were purposely ignored. The table next to us even commented on that. I told the waiter I wasn't happy with the chips and he offered to cook more which I didn't want. When the bill came, with no 10% off he got the manager. I found him aloof and said what do I want? I said I think at least a meal should be deducted. I also pointed out the 10% needed to come off. Despite the email I received saying ALL FOOD AND DRINKS ( no small print) he said it won't apply as we had the set menu. I felt a bit cheated to be honest. He then altered the bill and said he took off £30 of drinks and the salad. Upon return I still felt at nearly £200 it was just not worth it. I had to remind him that the 10% STILL needed to come off the carafe of wine and I requested took 12.5% service charge off. Verdict - nice decor. Modern. service Average, when bill So suffice to say we won't eat there again. Not worth the money. Our breakfast bagel from the shop further down the road the next morning was Delicious!
   

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4. A

   Adam

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely restaurant and setting, which was outdone by the quality and attention to detail in the food and the exceptionally friendly and attentive waiting staff. Hard to ask for more from the experience and keep up the great work all around!
   

   Steak & Lobster Warren StreetResponded on 4 February 2025

   Dear Adam Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. Sincerely, Rana Maqbool General Manager Steak & Lobster Warren Street
   

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5. S

   Simon

   London

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great from being greeted to service and food, would definitely recommend this place
   

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   Steak & Lobster Warren StreetResponded on 6 February 2025

   Dear Simon Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. Sincerely, Rana Maqbool General Manager Steak & Lobster Warren Street
   

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6. K

   Kris

   N. Ireland

   1 review

   2.0

   1 review

   Dined on 24 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   The restaurant isn’t on Warren Street, it’s part of the Radisson Blu around the corner. Very underwhelming, would not book again.
   

   Steak & Lobster Warren StreetResponded on 6 February 2025

   Dear Kris Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. Sincerely, General Manager Rana Maqbool Steak & Lobster Warren Street
   

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7. N

   Nigel

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 22 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have never been to your restaurant , and had a good meal. will be coming again. the menu choices are very good and the staff were excellent
   

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8. D

   Danielle

   London

   1 review

   2.0

   1 review

   Dined on 18 January 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The staff and service was absolutely fine but the food was not nice at all. The steak was tasteless as well as the small portion of half lobster which the surf and turf. The whole table pretty much got steak and all agreed it lacked flavour. The lobster you can tell is not fresh either which was disappointing considering prices.
   

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9. J

   Julian

   London

   4 reviews

   4.0

   4 reviews

   Dined on 15 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A good lunch, with good service and a chilled atmosphere.
   

   Steak & Lobster Warren StreetResponded on 18 January 2025

   Dear Julian Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. Sincerely, Rana Maqbool Steak & Lobster Warren Street
   

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10. R

    Renee

    Atlanta

    2 reviews

    1.0

    2 reviews

    Dined on 4 January 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    While my waiter was nice this is NOT a high end steakhouse. It is inside a hotel and looks like such with no ambiance at all. My food was bland.. no taste at all. The price is not worth the food experience. I would recommend management consider re-marketing it for what it is.
    

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