Steak & Lobster Warren Street

Review summary

1. D

   Dickie

   Hampshire

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Not up to the standard that the prices indicate..
   

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2. S

   Simone

   London

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited for a birthday celebration and everything was outstanding, from the food to the service! Would return here time and time again!
   

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3. P

   Poonam

   London

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had surf and turf steak and lobster and key lime pie for dessert, they were delicious. Everything was amazing - service, waiters, and the ambience.
   

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4. N

   Nelum

   London

   1 review

   5.0

   1 review

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my visit to Radisson Blu Steak and Lobster Euston Square. The service was terrific! The flavours were perfectly balanced, and I highly recommend this place. Finding a place to enjoy a meal and get some work done is excellent. I'll be back.
   

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5. Y

   Yashi

   London

   1 review

   5.0

   1 review

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I visited with my husband today to celebrate his birthday.We ordered surf and turf. The combination of flavors in this steak and lobster dish was fantastic! The lobster was fresh, while the steak was rich and flavorful. Absolutely a delightful surf and turf experience." Also, the service and staff was kind and attentive . Special request was made from our side and the staff delivered amazingly. Will definitely recommend if you want to enjoy and celebrate a special occasion like we did this is the perfect place. Overall. I really enjoyed everything from the service to the food. Will be coming back again.
   

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6. M

   Meet

   London

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing surf and turf meal at the restaurant. The food was top-notch, especially the flavorful beef tacos starter. The restaurant was spotless, and the staff were attentive and friendly, with Rana going above and beyond to ensure we had a great experience. Highly recommend dining here
   

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7. J

   Janet

   London

   1 review

   3.0

   1 review

   Dined on 6 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was very nice, but expensive. Felt could have offered some veg with dishes. Cocktails very good. Staff polite. Nice surroundings
   

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8. E

   Emma

   Hertfordshire

   1 review

   2.0

   1 review

   Dined on 31 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Utterly disappointed from start to finish, monotoned welcome with no reference to booking notes of a birthday booking. Ambience? Non existent, service slow, non personable and lacking what was experience and warmth. Food basic level, paid over £200 for what could only be described as a £50 maximum meal.Please review other places to eat before booking here especially for an occasion.
   

   Steak & Lobster Warren StreetResponded on 7 November 2024

   Dear Emma, Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street Please accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your feedback with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future. It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. We would be very happy if you would consider giving us a second chance in the future. Sincerely, Rana Maqbool Steak & Lobster Warren Street
   

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9. S

   Sarah

   Cambridge

   2 reviews

   2.0

   2 reviews

   Dined on 25 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Booked for a pre-theatre dinner, we anticipated a quiet setting but were surprised to find the restaurant nearly empty, lacking atmosphere. Unfortunately, the service was inattentive; we had to locate someone just to ask for condiments. While my partner appreciated his steak, it was not rested properly, resulting in an overly bloody plate. I opted for steak and lobster, but the flavors didn’t impress. Overall, not a terrible experience, but not one I’d return for.
   

   Steak & Lobster Warren StreetResponded on 30 October 2024

   Dear Sarah, We regret to hear that your dining experience at our restaurant did not meet your expectations. Your feedback is instrumental in our quest to continually refine our service and we are sorry to learn that you found the service inattentive. On a more positive note, we're pleased that your partner enjoyed his steak, though we acknowledge your comments regarding its preparation. As for the steak and lobster dish, we're sorry that it did not hit the right notes for you. We endeavour to create a memorable experience for all our guests and your feedback will be a key part of our ongoing efforts to improve our services. We hope that you will give us another chance to turn your experience around on your next visit to London. Warm Regards, Kush Madan Hotel Operations Manager
   

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10. S

    Stephen

    London

    1 review

    2.0

    1 review

    Dined on 19 October 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    Unlike the pictures on Open Table which show a restaurant on Warren Street and give that address this is actually a hotel restaurant with all the ambience of one. I ordered the T bone steak - it came cold and had no seasoning at all. It was incredibly bland. My sons had surf and turf with the lobster being little bigger than a prawn. The service was very slow, they were nice enough but clearly had very little knowledge. It took a lot of time to explain my daughter wanted to switch the fries that came with the meal for parmesan fries. One of the dishes which we were looking forwards to was the lobster macaroni cheese. When it came it was watery and flavourless. I rarely do reviews but really do think this is massively overpriced and not what it appears to be online. The bill was just under £500 for six people. Most of us were drinking soft drinks so that included only 2 glasses of wine. The money could be so much better spent elsewhere. Really very underwhelming.
    

    Steak & Lobster Warren StreetResponded on 30 October 2024

    Dear Guest, Your feedback is of great importance to us as it helps us improve our services. We're sorry to hear that your dining experience at our restaurant did not meet your expectations. It's disappointing that you found the dishes to lack flavour and that our service was not up to the standard we strive for. We take pride in offering our guests delicious meals in a comfortable setting, and it's unfortunate that we have fallen short in this instance. We do understand your frustration regarding the price and lack of value for money, and we'll strive to better meet our guests' expectations in the future. We hope that despite the shortcomings, we will have the opportunity to welcome you again at the Radisson Blu Steak and Lobster. Warm Regards, Kush Madan Hotel Operations Manager
    

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