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Sugar Factory - Rosemont, Rosemont, IL

Sugar Factory - Rosemont

4.1
4.1
5644 Reviews
$31 to $50
American

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2 people
19:00
Booked 32 times today
  • Great for creative cocktails
  • Good for special occasions
  • Child-friendly
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.
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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Fri 16:00–22:00 Sat, Sun 11:00–22:00
  • Phone number
    (847) 233-9010
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Glenda: (847) 233-9010
  • Area
    Rosemont
  • Cross Street
    Bryn Mawr
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Additional
    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

What 5,644 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 3.9Food
  • 4.3Service
  • 4.2Ambience
  • 3.4Value

NoiseModerate

Loved For

  • Northwest Suburbs

    Child-friendly

  • Northwest Suburbs

    Great for scenic views

Review summary

AI-generated from verified diner reviews
Sugar Factory - Rosemont offers a "fun and enjoyable" dining experience with a vibrant atmosphere perfect for celebrations. Guests praise the "extremely friendly" staff and the "amazing" desserts. While some find the food and drinks pricey, many appreciate the unique ambiance and recommend visiting for special occasions.

5,644 Reviews
  1. Ashley

    Chicago1 review

    3.0

    Dined 2 days ago

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    The service was outstanding! But unfortunately, the food was not. Not much flavor on anything.

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  2. OpenTable Diner

    Chicago1 review

    4.0

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was good except the tables are way too small

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  3. KarlaE

    Chicago4 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great time! We have never been. It was definitely an experience!

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  4. Jeff

    Chicago2 reviews

    1.0

    Dined on 1 March 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3
    There is a sign right before you walk in, stating that, instead of tipping your server there will be an automatic 20% added to your bill for service. OK - that's fine. However, what this actually means is: good luck with our service. For my daughter's birthday, we took her and a few of her friends. We got separate tables and different waiters, but they were just 1 table over from my wife and I. In the time it took for my daughter's table to order (and receive) their drinks and appetizer...we hadn't even gotten to order our drinks. The manager managed to walk past us twice during this time when we just had water and ask "how everything was?" I'm not even sure he looked down at the table. 15 minutes into our visit, we finally got to order - by this point we opted out of getting alcohol or appetizers. Not soon after we placed our order, the manager walked past again to ask "how everything was tasting." What? The next time he did this was about 10 minutes later when our food still hadn't come. I didn't answer and he literally, because what could I say "the water is great?" so he just stood there and asked the question again louder. You'd think I'm kidding, but when the food arrived, he immediately came back over and asked "how is everything tasting." We literally just got the food. After our daughter received her birthday ice cream treat, my wife tried to flag down the waiter to tell him we would go ahead and order a dessert. Nope...he just walked right past her. They got that 20% tip though...

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  5. laila

    Chicago1 review

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 2
    3. Service 5
    4. Ambience 5
    the drinks were good and cool, but can’t say the same about the food especially the little sliders.

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  6. Frank

    Chicago2 reviews

    5.0

    Dined on 23 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It is a very loud experience but the atmosphere fits the restaurant. The food was very good with no complaints from anyone about table. Michael was our server and he did a great job, we were thankful he was our server. What I didn’t like was the hostess telling us before we were served that the tip is an automatic 20%. I explained to her that the service had better live up to t Ty hat number. I’m not a fan of them limiting the server to just 20%. In this case Michael did such a good job we would have given more

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  7. David

    Chicago1 review

    3.0

    Dined on 22 February 2025

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3
    The atmosphere and wow factor of the goblet drinks are fun, especially for kids. But the food is very mediocre and overpriced and the service is very slow, though everyone is very polite. Our main dishes took over a half hour to come out, and it took nearly 2 hours total just to get drinks, an appetizer, food, take home boxes, and the check. Overall, it’s not worth the money but a fun one-time or special occasion experience.

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  8. OpenTable Diner

    Chicago1 review

    4.0

    Dined on 22 February 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    The food and atmosphere are great- and the service (as far as our waiter) was equally as great; however, when a photographer came up to take photo, our daughter (4 years old) had unfortunately spilled her drink on herself, which upset her. As we focused on comforting and cleaning her up, we declined the photo, but the photographer was persistent (impatiently gesturing for just my husband and I to be in the photo then). Her rude persistence lead us to have to decline a bit stronger. In the future, we would appreciate more understanding when declines happen, as attending to upset children should take priority. Still, the evening was mostly enjoyable.

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  9. Jodi

    Chicago1 review

    2.0

    Dined on 16 February 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2
    We will most likely not come back anymore- It was not quite what it used to be. The food is ok, the drinks are cute, but charging me 20% to tip automatically for a party of 4 is not necessary. The service was not great- waited too long and it was not terribly busy. I do like to tip well, but I also should have the right to choose my tip. I understand for larger parties- but not for 4 people. We went to celebrate my daughters birthday and this year they charge $5 to get a sparkler in the birthday ice cream treat! So we went with the free candle and the waitress basically swiped it out of the ice cream before she could finish blowing it out. We paid in cash- they must not believe in change only dollars. I was to get $16.25 back and only got the $16. I know it is only a quarter, but what was that about...I could not wait to ask because we would still be there waiting since they were slow. The noise level was fine until they played terrible music for those who bout the $99.00 king kong bowl... Overall, thanks for a few good years of celebration- this time was just not worth it and we will be moving on to a different place.

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  10. Chantha

    Chicago1 review

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3
    I was aware it was pricey. I went through their menu before I got my reservation but I expected high of quality and taste but it definitely wasn’t worth it. Kids didn’t really like the food, lack of flavor/seasoning. It was an ok experience. Service was good and attentive but I would say take your money somewhere else and get better food for way less. I had 7 kids and myself and paid almost $500 🤦‍♀️

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FAQs

Sugar Factory - Rosemont is rated 4.1 stars by 5644 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 32 times today
Google Map for Sugar Factory - Rosemont

5445 Park Place, MB Financial Park, Rosemont, IL 60018

Additional information

  • Cross Street
    Bryn Mawr
  • Area
    Rosemont
  • Hours of Operation
    Mon–Fri 16:00–22:00 Sat, Sun 11:00–22:00
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (847) 233-9010
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Glenda: (847) 233-9010
  • Privacy Policy
  • Terms of Use
  • Impressum
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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