The Basement

Review summary

1. C

   Craig

   Edinburgh

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice place with great value dishes and a good selection of local beer.
   

   The BasementResponded 1 day ago

   Craig! We are so happy you had a great experience at the Basement and enjoyed our beer selection! We look forward to your next visit! Thanks The Basement Team!
   

   Is this helpful?

   Report
2. M

   Michal

   London

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We booked a table for our group at noon. We were waiting outside from 11:55am to enter. No problem with that but at around 12:03 we went down the stairs and the door was locked. Shortly after, the door opened and the staff member had a massive go at us for coming by the door before the restaurant was opened. The staff member looked like he was about to cry. It was a very strange experience as the gate to the restaurant was open and I’ve never been told off for being on time to my reservation before. Horrible customer service skills. I used to go here quite often but will not return again. I was going to leave when we got told off but other members of the group were looking forward to the food. Once we got seated the restaurant didn’t have half of the things on the menu anyways. Awful experience. Sometimes it’s ok to not say anything or let you guests in a minute early so they don’t stand outside in the cold. Clearly don’t appreciate the custom.
   

   Is this helpful?

   Report
3. A

   Alex

   Edinburgh

   24 reviews

   vip
   5.0

   24 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our second visit and just as good as the first time - great, friendly service, fabulous ambience and really tasty food. Oh and the cocktails, they are amazing and real value for money all round. Will definitely be back again!
   

   The BasementResponded 4 days ago

   Hi Alex! We are really happy to hear your second visit was just as good as the first. We aim to be consistent with good service and a great atmosphere We can't wait to see you soon for some more cocktails :) Thanks The Basement team!
   

   Is this helpful?

   Report
4. A

   Audrey

   Edinburgh

   4 reviews

   5.0

   4 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic, fresh and tasty. Lovely staff and very efficient and friendly. Will come back, thank you!!
   

   The BasementResponded 1 day ago

   Hi Audrey! Thank you for the 5 star review! We can't wait for your next visit! Thanks The Basement Team!
   

   Is this helpful?

   Report
5. P

   Phil

   County Durham

   3 reviews

   5.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! And so, so tasty, loved it!! Nice atmosphere, great music and service was spot on (attentive) and friendly. A little hidden gem this place, would recommend 100% Prices were reasonable too. Thanks for a memorable time.
   

   • 
   • 

   The BasementResponded 1 day ago

   Phil! We are really pleased that we were able to create such a memorable time for you and that you had such a great time with us! We are looking forward to your next visit! Thanks The Basement Team!
   

   Is this helpful?

   Report
6. J

   Jackie

   Edinburgh

   3 reviews

   5.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food drinks and service. Lovely staff, so friendly and helpful.
   

   The BasementResponded 1 day ago

   Hi Jackie! Thank you for such a positive review! We aim to always be friendly and helpful! Thanks again! The Basement Team!
   

   Is this helpful?

   Report
7. T

   Tamsin

   London

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious - their range of gluten free options seem endless which is a delight. The food is packed with flavour and the cocktails are great - the frozen ones were brilliant. The waitresses we had were both lovely, chatty people which made the experience for us
   

   The BasementResponded 1 day ago

   Hi Tamsin! We always do our best to create an experience for everyone who walks through our doors. We are really happy to hear that we managed to do that for you! Thank you! The Basement Team!
   

   Is this helpful?

   Report
8. R

   Rachel

   Edinburgh

   1 review

   5.0

   1 review

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Would 100% recommend! Such a great experience, staff were so so friendly. I will be back!
   

   The BasementResponded 1 day ago

   Hi Rachel! We are pleased we were able to deliver such a great experience for you! We can't wait to have you back! Thank you! The Basement Team!
   

   Is this helpful?

   Report
9. A

   Alexandra

   Edinburgh

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time and definitely recommend! The food was amazing, the staff super nice and the overall experience was above expectations. The mocktails were really good as well!
   

   • 

   The BasementResponded 1 day ago

   Alexandra! We are so pleased that we were able to go above and beyond for you on your visit! We hope to see you again soon! Thanks The Basement Team!
   

   Is this helpful?

   Report
10. R

    Rory

    Glasgow

    3 reviews

    5.0

    3 reviews

    Dined on 5 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great guac, made fresh at the table. Service really good. Highly recommend.
    

    The BasementResponded today

    Hi Rory! We are really pleased you had such a nice time at the Basement! We can't wait for your next visit! Thanks The Basement Team!
    

    Is this helpful?

    Report