The Basement

Review summary

1. P

   Paul

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and drinks in a lovely restaurant with good music, reasonably priced and very good staff
   

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   The BasementResponded 1 day ago

   Thanks for such a lovely review Paul! We hope to see you again soon! Thank you! The Basement Team!
   

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2. G

   Gary

   Edinburgh

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual (The Basement is our go to restaurant when in Edinburgh), the service was great along with delicious food. Not cheap but then nothing is at the moment. Well worth it though.
   

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   The BasementResponded 1 day ago

   Hi Gary, We are really pleased that you had such a great experience with us the other day! We look forward to your next visit Thanks again! The Basement Team!
   

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3. C

   Craig

   Edinburgh

   4 reviews

   4.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice place with great value dishes and a good selection of local beer.
   

   The BasementResponded 6 days ago

   Craig! We are so happy you had a great experience at the Basement and enjoyed our beer selection! We look forward to your next visit! Thanks The Basement Team!
   

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4. M

   Michal

   London

   1 review

   1.0

   1 review

   Dined on 17 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We booked a table for our group at noon. We were waiting outside from 11:55am to enter. No problem with that but at around 12:03 we went down the stairs and the door was locked. Shortly after, the door opened and the staff member had a massive go at us for coming by the door before the restaurant was opened. The staff member looked like he was about to cry. It was a very strange experience as the gate to the restaurant was open and I’ve never been told off for being on time to my reservation before. Horrible customer service skills. I used to go here quite often but will not return again. I was going to leave when we got told off but other members of the group were looking forward to the food. Once we got seated the restaurant didn’t have half of the things on the menu anyways. Awful experience. Sometimes it’s ok to not say anything or let you guests in a minute early so they don’t stand outside in the cold. Clearly don’t appreciate the custom.
   

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5. A

   Alex

   Edinburgh

   24 reviews

   vip
   5.0

   24 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our second visit and just as good as the first time - great, friendly service, fabulous ambience and really tasty food. Oh and the cocktails, they are amazing and real value for money all round. Will definitely be back again!
   

   The BasementResponded on 18 November 2024

   Hi Alex! We are really happy to hear your second visit was just as good as the first. We aim to be consistent with good service and a great atmosphere We can't wait to see you soon for some more cocktails :) Thanks The Basement team!
   

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6. A

   Audrey

   Edinburgh

   4 reviews

   5.0

   4 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic, fresh and tasty. Lovely staff and very efficient and friendly. Will come back, thank you!!
   

   The BasementResponded 6 days ago

   Hi Audrey! Thank you for the 5 star review! We can't wait for your next visit! Thanks The Basement Team!
   

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7. P

   Phil

   County Durham

   3 reviews

   5.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! And so, so tasty, loved it!! Nice atmosphere, great music and service was spot on (attentive) and friendly. A little hidden gem this place, would recommend 100% Prices were reasonable too. Thanks for a memorable time.
   

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   The BasementResponded 6 days ago

   Phil! We are really pleased that we were able to create such a memorable time for you and that you had such a great time with us! We are looking forward to your next visit! Thanks The Basement Team!
   

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8. J

   Jackie

   Edinburgh

   3 reviews

   5.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food drinks and service. Lovely staff, so friendly and helpful.
   

   The BasementResponded 6 days ago

   Hi Jackie! Thank you for such a positive review! We aim to always be friendly and helpful! Thanks again! The Basement Team!
   

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9. T

   Tamsin

   London

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious - their range of gluten free options seem endless which is a delight. The food is packed with flavour and the cocktails are great - the frozen ones were brilliant. The waitresses we had were both lovely, chatty people which made the experience for us
   

   The BasementResponded 6 days ago

   Hi Tamsin! We always do our best to create an experience for everyone who walks through our doors. We are really happy to hear that we managed to do that for you! Thank you! The Basement Team!
   

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10. R

    Rachel

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 8 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Would 100% recommend! Such a great experience, staff were so so friendly. I will be back!
    

    The BasementResponded 6 days ago

    Hi Rachel! We are pleased we were able to deliver such a great experience for you! We can't wait to have you back! Thank you! The Basement Team!
    

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