The Capital Grille - Jacksonville

Review summary

1. E

   Erle

   VIP

   Jacksonville

   15 reviews

   2.0

   15 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service extremely slow. Waited an hour and half for food. They were very busy but that’s no excuse. If you can’t handle the volume don’t book the tables. Instead of a special occasion I spent the mean apologizing to my wife. This place fine for lunch but a real disappointment for dinner
   

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2. D

   Denise

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Reservation for 4 at 7pm. We arrived about 5 minutes early and were sat immediately. Longer than normal wait for food, but they were extremely busy and we weren’t in a big hurry. Enjoyed the dinner very much and took dessert home to enjoy later. Overall exceptional service and experience. Will definitely dine here again.
   

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3. b

   brenna

   Jacksonville

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overall we did enjoy our dining experience. We had a glass of wine at the bar waiting for our table and the bartenders were very friendly. Our service at the table was also very good. What I am not happy about is the very pricey menu. It wasn’t a surprise obviously but it’s just crazy how expensive it has become to eat out especially if you want a steak.
   

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4. E

   Erin

   VIP

   Richmond

   21 reviews

   5.0

   21 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the perfect way to close out our wedding day. They generously offered us a private dining room for my new husband, our children and I to enjoy one another’s company. Our server was attentive and engaging. They brought all of the adults complementary champagne and two different mocktails for the two under age. As expected, the food was incredible. Everyone thoroughly enjoyed the evening. Thank you, Capital Grille team!
   

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5. J

   John

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We've been loyal patrons of this restaurant for over six years, coming regularly for both lunch and dinner when frequently in town, but after today, we will no longer be returning. We had a 6:30 reservation to celebrate a major health milestone with my wife, and when we were seated next to the noisy kitchen, we politely asked to be moved to one of the several vacant booths that we usually enjoy. The host told us they were reserved for customers with reservations, and after a brief request for him to double-check, he confirmed they were unavailable. Although some still empty when we left.   To make matters worse, our waiter interrupting us at the most inappropriate time, which made the experience even more uncomfortable. It's disheartening to feel that our loyalty and the simple request for a more pleasant dining environment were dismissed. What happened to valuing long-time customers and respecting their boundaries? We won't be returning after this experience."
   

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6. SC

   SopasChris

   VIP

   Philadelphia

   34 reviews

   5.0

   34 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had another amazing dinner here last night celebrating birthdays. It was holiday busy but the service was still on point. Great cocktails and food- had the extra lobster tail to share with the hubby- it was large and perfectly cooked. Thanks for a fantastic celebration!!!
   

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7. C

   Chris

   Jacksonville

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Solid lunch experience at the bar. Amanda took good care of my friend and me. Adjacent patrons were polite and deferential regarding space. Amanda made solid creamy expresso martinis and made sure our food arrived timely. Highly recommend spot for lunch.
   

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8. L

   Leah

   Jacksonville

   4 reviews

   2.0

   4 reviews

   Dined on 17 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I had reserved a table for 6 - we were told it was for 5 and no room in the dining room. They moved us to the corner in the bar area. 3 out of 5 meals had to be returned for further ‘nuking’ our server mentioned. But when returned the meat still wasn’t cooked and the bread was burned. We left food on all three plates. The truffle fries tasted like they had been cooked in bad oil. Overall bad food and slow service. They took off one meal but for the price we each paid - it wasn’t enough. Sadly, we will move our holiday luncheon next year.
   

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9. M

   Meg

   Jacksonville

   23 reviews

   5.0

   23 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best server. Super attention Our food was delicious and we had a great evening.
   

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10. R

    Ryan

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was absolutely perfect!!! Will definitely be back soon.
    

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