The Capital Grille - Philadelphia

Review summary

1. C

   Chris

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top notch Maria is great we will be back and asking for her!
   

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2. A

   Amy

   Philadelphia

   10 reviews

   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   Not the experience we hoped for. We often dine at Capital Grill in King of Prussia. Our experience at Philly location was lackluster. We arrived early after Nutcracker performance. I was told we would “probably be seated closer to 8” which was out reservation time. I made the reservation time so we would not be late. We watched others coming in an bring told wait was 20-25 minutes and then be seated as we were still standing there. When I asked I got an attitude from the desk hostess , telling me we arrived early for our 8pm reservation. If I realized that was an issue, I would have gone into Open Table and modified my time to earlier. We were sat 36 minutes after our arrival, at exactly 8 pm. We were sat at the table by the bathroom. Trying to make the best of it…our waiter Ian was kind and attentive. Drink was perfect, Calamari was overcooked and crunchy. It never should have left the kitchen. Awful. This is an item I order often in KofP. I hated to have to say something. I was planning to have a filet, but since they were out of burgers for my 12 year old, I just ordered shrimp cocktail. It is always on point! Had scalloped potatoes and a creme brûlée. Both very good, but experience was lackluster and not up to standards. Juanita, the one Dining Room manager was defensive of staff, while other Dining Room manager, Brian, was kind and helpful. Where we were seated we could also hear staff complain of a “grandma” as water said of another customer , who wasn’t happy. Other staff offered to assist this waiter, but he rebuffed their offer. He walked toward us openly coughing without covering. A trash can was completely knocked over in same area. Our bill with the limited items ordered was 120.00 and I tipped 25.00. Overall, disappointed in some staff desire to accommodate, calamari, and location where we were sat. I prefer chairs vs booth. But was not offered a preference.
   

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3. W

   William

   Pittsburgh

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service during our dining experience
   

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4. R

   Robin

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food awesome staff. I would definitely dine again.
   

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5. G

   Greg

   Atlantic City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Great time! Great service! We’ll be back!
   

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6. G

   Gregory

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jennifer our server was absolutely phenomenal & made our time there so wonderful
   

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7. N

   Nicky

   Philadelphia

   8 reviews

   3.0

   8 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   This was my first time here and the ambience was incredible. I did find it to be challenging to enjoy my night at first because we sat down for over 20 minutes before being assisted by someone. Families sat down after us and were greeted promptly which made us uncomfortable. Once we were introduced to our server, he was extremely apologetic and made up for it. The food was good and I really enjoyed their Caesar salad. It’s one of the best that I’ve ever had. For the rest of the meal, the price point didn’t match the quality of food compared to competitive restaurants that I’ve been to. I would absolutely return to get it another try, but not relatively soon.
   

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8. E

   Elizabeth

   VIP

   Philadelphia

   8 reviews

   3.0

   8 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   My husband and I had a mixed experience at Capital Grille. The atmosphere was far more raucous than I would expect at a steakhouse. It was very loud and difficult to hear conversation at the table because of the shouting in the dining room. The food was delicious. The service was quite slow at first. It was 20-30 minutes from the time we were seated until my husband got his first cocktail. However the manager came to our table and helped to rectify issues with slow service and with my steak being the incorrect temperature when it was served. We had a delicious meal, but I don’t know that we’ll return to this restaurant.
   

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9. N

   Nancy

   Philadelphia

   3 reviews

   4.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Capital Grille’s lobster bisque is to die for! Those huge chunks of lobster really make the dish. And the crab and lobster cake is delicious. Coupled with the truffle fries, it’s a winning duo.
   

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10. M

    Marc Anthony

    VIP

    Philadelphia

    149 reviews

    5.0

    149 reviews

    Dined on 19 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Justin was absolutely amazing! Steak and fries came out perfect! Thank you
    

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