Ivy Cafe - Marylebone

Review summary

1. C

   Christine

   VIP

   London

   61 reviews

   2.0

   61 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We have been to this Ivy many times but we're disappointed this time. The staff were well meaning but my steak arrived with no sauce or side dish. By the time they came my steak was cold. I asked for it to be reheated but they brought a second one. This turned out to be inedible. Very tough and very fatty. The manager offered to give me a refund. But I did not get my dinner! My husband's lobster linguine was good. All in all a poor experience. And over £90 to leave hungry!
   

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2. S

   Sarah

   VIP

   Atlanta Metro

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday dinner at the Ivy. This was a new Ivy location for us and it did not disappoint. Service and food were great and atmosphere at Christmas could not be beat. Think straight out of the Holiday.
   

   Ivy Cafe - MaryleboneResponded 1 day ago

   Dear Sarah, Thank you for sharing your wonderful experience! We're so glad to hear you enjoyed your birthday dinner at the Ivy. It's great to know that both the service and food lived up to expectations, and that the festive atmosphere added to the magic of the evening. We hope to welcome you back again soon!
   

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3. M

   Michael

   VIP

   Milwaukee

   23 reviews

   5.0

   23 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous way to celebrate Boxing Day. Excellent value. Outstanding food and service
   

   Ivy Cafe - MaryleboneResponded 3 days ago

   Thank you for your wonderful review! We're thrilled that you chose to celebrate Boxing Day with us and had such a great experience. We're glad you enjoyed the food, service, and overall value. We look forward to welcoming you back soon!
   

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4. r

   ruth

   London

   2 reviews

   5.0

   2 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to the wonderful staff at the Ivy Marylebone for looking after us so well. Despite the place being so busy our food came on time and beautifully prepared. The welcome was warm and professional. It is a special brasserie.
   

   Ivy Cafe - MaryleboneResponded on 22 December 2024

   Dear Ruth, Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us at The Ivy Marylebone. Our team always strives to provide excellent service, and it’s wonderful to know you felt well taken care of. We look forward to welcoming you back for another special visit soon!
   

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5. M

   Mark

   Buckinghamshire

   6 reviews

   5.0

   6 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service made a wonderful retirement afternoon- thank you
   

   Ivy Cafe - MaryleboneResponded on 20 December 2024

   Dear Mark, Thank you for your kind words! We’re so happy to hear that our food and service helped make your retirement afternoon special. Wishing you all the best in this new chapter!
   

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6. s

   sarah

   London

   2 reviews

   2.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   It was busy, noisy and tightly packed. I went with a girlfriend for a pre-Christmas get together and we couldn’t get out of there quick enough. The food was great, the experience was not. I felt sorry for the staff, who were having to deal with way too many people crammed in.
   

   Ivy Cafe - MaryleboneResponded on 20 December 2024

   Thank you for your feedback, and we’re sorry to hear that your experience didn't meet expectations. We truly appreciate your kind words about the food and will make sure to pass them on to our team. We understand how the atmosphere and the crowds can affect the overall experience, especially during busy times like the holidays. We’re always striving to improve, and your comments will help us find better ways to manage the space and ensure our staff can provide the best service. We hope you’ll give us another chance in the future to offer you a more relaxed and enjoyable experience.
   

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7. P

   Peter

   Hampshire

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were very nice, service was good and food arrived quickly, despite restaurant being very busy, menu was varied and good, food was lovely
   

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8. N

   Nana Esi

   London

   1 review

   1.0

   1 review

   Dined on 13 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The worst experience ever. Service was absolutely terrible
   

   Ivy Cafe - MaryleboneResponded on 16 December 2024

   Dear Nana, We’re truly sorry to hear about your experience and appreciate you letting us know. Providing exceptional service is a priority for us, and it’s disappointing to learn we didn’t meet your expectations. We’d greatly appreciate it if you could visit us again and share more about what happened. This will help us address the issue directly and ensure we improve moving forward. Your feedback is invaluable, and we’re committed to making things right. Thank you for helping us grow and do better.
   

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9. R

   Ramin

   VIP

   London

   2 reviews

   2.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service poor this time. Very slow to take order. Sent wrong food and then when they brought the right food it was cold. Ordered a second coffee and didn’t get it until asking three times. Impossible to get servers’ attention. Have eaten there a lot and usually very good but really disappointing this time.
   

   Ivy Cafe - MaryleboneResponded on 16 December 2024

   Dear Ramin, Thank you for taking the time to share your experience with us. We sincerely apologize for the poor service you received during your recent visit. This is not the level of service we aim to provide, and we are truly sorry for the delays, errors with your order, and the difficulty in getting the attention of our team. We value your loyalty as a regular customer and are disappointed to have let you down. Your feedback will be shared with our staff so we can address these issues and make necessary improvements. We hope to have the opportunity to provide you with a much better experience on your next visit. Thank you again for bringing this to our attention.
   

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10. V

    Valerie

    VIP

    Washington DC

    154 reviews

    3.0

    154 reviews

    Dined on 9 December 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    I don’t know what has changed in the past year yet it now feels like it is more of a big chain than a local small one. We will not be back.
    

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