The Lobby Lounge @ The Langham Hotel Pasadena

Review summary

1. G

   Gypsy

   San Francisco

   10 reviews

   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Quite honest, this was a huge disappointment. I recently moved to the area and while I am a custom to noon tease at the Ritz Carlton, the San Francisco, or the Peninsula I was hoping that the Langham could measure up and at least one of the aspects right. However, that was not the case the stones were room temperature at best. The butter on the little ham sandwiches was kind of frozen. The bread was not fresh. It crumbled as did the charcoal bread. It crumbled to me it did not measure up to hold the weight nor the taste of the egg salad And the cinnamon scone dry although I know scones are known to be dry. It was exceptionally dry and nothing was warm absolutely nothing and we had the first sitting at 11. I’m disappointed and then when I saw the check which had a service fee of $37 and I was encouraged to tip on top of that that was a lot and Again I don’t mind. I was really excited but in all honesty I’ll transparency very disappointing. It was hard to pay $248 but I did the tea itself. The TI chose them. The chai was exceptional and my friends Gray smooth flavorful nice to the scones that weren’t hot but other than that the service was was it wasn’t their fault they just didn’t have enough people to meet the demand and, I saw people who arrived after me receiving their food sooner that did not bode well with me either. Thank you.
   

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2. M

   Marina

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We wanted to enjoy this so much but it was hard to overlook the quality and quantity of the food and tea provided. Nothing was memorable and in fact most of the items were quite dry. Left you wanting something for flavor and to help with the overall theme of dryness. The overall decor and view were beautiful but for 90 dollars (plus service fee) you can definitely get more bang for your buck.
   

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3. T

   Terry

   Los Angeles

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very special. The food was excellent, and the tea was wonderful. A very decadent experience. I highly recommend. Ask to sit close to the window.
   

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4. A

   Arin

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An incredible culinary experience, if you can afford it. $250 for brunch for 2 people. But well worth the splurge. From the quality of the cuisine to the ambiance to the exquisite service, an all around superb once-in-a-lifetime type of experience.
   

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5. M

   Maisie

   Los Angeles

   1 review

   vip
   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was stranged. We were served with scones first and then we asked for our sandwiches, the server said they like to serve warm scones first. But we were used to having tea samdwiches first, then sweet items later. Moreover the person doing the harp playing was also not too happy in persona. Not sure what’s wrong
   

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6. K

   Kathryn

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Sad to report that even though our server Pamela was lovely and professional, the management at the Lobby Lounge was terrible. Shortly after being seated, we noticed that our table was extremely wobbly, possibly broken, as it seemed like the top was not properly attached to the legs. We asked the staff to simply switch out the table, which they refused to do. The girl in charge said she couldn’t do that without speaking with her manager. Then she told us to move us to the other side of the room and to bring our own drinks and utensils. What?!?! This is afternoon tea at an upscale hotel, not Chili’s. We decided to stay at the wobbly table, but we couldn’t even lay a hand on it without everything spilling. The manager never came to address the issue. Our server apologized profusely, but it was obviously not her fault. Her management left her high and dry. A total disappointment with how they handled this. We won’t be back.
   

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7. A

   Aaminah

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here to celebrate my mom’s birthday and had an incredible time. The venue was stunning, the live pianist was exceptional, and the tea service was perfect. The servers were also nice and attentive. I’m looking forward to my next visit!
   

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8. K

   Karin

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 2 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The sandwiches, despite an attempt to be creative, did not taste good - and only two were substantially more than bite-sized. The breads used were dry. The scones were nice but nothing extraordinary. I took the desserts home and haven’t tried them yet. It’s a shame the tea is so badly done because it could very easily be so much better. The price given the value is laughable. The harpist was a nice touch and the servers were friendly. A gratuity is included, so the price is actually about $30 higher than the price on the menu when tax is included.
   

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9. R

   Robin

   Los Angeles

   1 review

   vip
   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was genuine, Elizabeth and staff provided a spoke experience. Our guests felt the extra care and special attention given to celebrate a special day. The presentation of the tea and food was exquisite! The tea sandwiches and desserts were beyond expectation and a true delight! Thanks to the Lobby Lounge Team and Kitchen for such a superb and unparalleled experience! We will cherish our time at The Langham Afternoon Tea.
   

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10. S

    Steve

    New York City

    4 reviews

    3.0

    4 reviews

    Dined on 25 October 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 5

    The cost of the Afternoon Tea experience was ridiculous, and not well stated in the reservation process, so our Tea ended in a real low.
    

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