The Shrimp Factory

Review summary

1. E

   Evan

   Kansas City

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation was for a Tuesday night. Restaurant was not busy at 4:30 but understaffed. Value for the $ was simply not there. Our waitress was attentive, but working too hard given she had very little help. Too many restaurants in this high-traffic tourist area to not be a better experience.
   

   Is this helpful?

   Report
2. T

   Tracy

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I LOVE this restaurant!! No trip to Savannah is complete. We started with the stuffed mushrooms. OMG! They just melt in your mouth. Then moved on the shrimp and oysters. They were crispy and delicious. But I’ll have to say my favorite was those hush puppies!! Fried crispy on the outside and nice and fluffy on the inside. This was my birthday trip and we were only in town for one night, and what a memorable night it was!!
   

   Is this helpful?

   Report
3. K

   Kevin

   Chicago

   38 reviews

   vip
   4.0

   38 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I eat here often when in town as the food is always good as is the service. I always have the 1lb. Shrimp peel and eat, there is something about their cocktail sauce that sets it apart from others (bbq sauce in it maybe?) Which I really enjoy. So I'll keep coming back.
   

   Is this helpful?

   Report
4. J

   Joseph

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Upon entering were a little leary, it can use updating as well as a thorough deep cleaning. The Hostess was very accommodating and allowed us to choose where we sat even though they were busy. Now the food....the menu had a lot of choices so we tried a number of items. The fried fish dishes were very good as well as the crab stuffed flounder. The shrimp and lobster dish was delicious. The calamari was cooked perfectly and the fried green tomatoes also good. Will definitely return. Hopefully they address the cleanliness.
   

   Is this helpful?

   Report
5. J

   John

   Baltimore

   12 reviews

   3.0

   12 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Average food. Restaurant is not in good shape. Service was below average. Getting a check and getting out took way too long.
   

   Is this helpful?

   Report
6. B

   Becky

   New Mexico

   31 reviews

   5.0

   31 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed our lunch and had a great waitress. We had oysters, fish sandwich and shrimp jambalaya. We will definitely return to The Shrimp Factory the next time we visit Savannah.
   

   Is this helpful?

   Report
7. J

   James

   Atlanta Metro

   11 reviews

   vip
   4.0

   11 reviews

   Dined on 20 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   A great legacy seafood restaurant in Savannah. Have been here many times over the years and the food is great and prices still reasonable. Get the platter and an Artillery Punch! The greeting and hostess seating could have been better and the service was fine but has been better in the past. Great, enjoyable meal, though. One thing I'm not digging is new, very bright white LED lighting... the place is super bright and it detracts from the old school ambiance we used to enjoy. I'd sure have a lighting consultant come redesign the interior lighting to correct that.
   

   Is this helpful?

   Report
8. D

   Debbie

   Southwest Florida

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We just had the most pleasant and delicious meal at the Shrimp Factory!! We had made a reservation through Open Table and we were greeted and seated immediately and were brought water without asking. There were so many dishes on the menu that looked yummy. Luckily for us, the food for a large party next to us came out while we were looking at the menu so we were able to preview several dishes. Our wonderful server, Kayla, helped us with our choices and we ultimately selected the calamari appetizer and the Shrimp Alfredo and Crab Stuffed Flounder. Everything was delicious! The calamari came out lightning fast and was hot and crispy. . Our entrees were cooked to perfection ; the portions were generous and the flounder and shrimp was incredibly fresh. Even the rice and asparagus that came with the flounder was perfectly cooked and delicious. However the highlight of our meal was the excellent service provided by Kayla!! Even though she was also serving the large party, her service was outstanding!! She kept our drinks full and perfectly timed the delivery of our appetizer and entree. We wish we could give Kayla 10 stars!! Her personality was so bubbly and friendly!!! While we can’t brag on Kayla enough, we want to give a shout out to each employee who interacted with us (even briefly) for being so hospitable. Our only complaint is that we didn’t try the Shrimp Factory until our last night. Our next trip to Savannah we will definitely go there first!! Thank you Kayla and the rest of the staff for making our first trip to this beautiful city so memorable!!
   

   The Shrimp FactoryResponded on 11 November 2024

   Thank you for sharing such a fantastic experience! We're thrilled that you enjoyed every aspect of your visit, from the delicious calamari, Shrimp Alfredo, and Crab Stuffed Flounder to the perfectly cooked sides. It’s wonderful to hear that Kayla’s attentive and friendly service made your meal even more memorable—she’ll be delighted by your kind words! We’re honored to have been part of your first trip to Savannah and can’t wait to welcome you back next time. Thank you for choosing The Shrimp Factory and for the glowing review!
   

   Is this helpful?

   Report
9. M

   Mark

   Tampa

   1 review

   5.0

   1 review

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Taylor, and the food were amazing. The location right on the banks of the Savannah river topped it off!
   

   The Shrimp FactoryResponded on 7 October 2024

   Thank you for your kind words! We’re so happy to hear that Taylor and the food made your experience memorable, and that you enjoyed the beautiful riverfront location. Hope to see you again soon!
   

   Is this helpful?

   Report
10. S

    S

    Charleston

    1 review

    1.0

    1 review

    Dined on 28 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    I recommend the rockefeller oysters and fried seafood. We don't recommend ordering the low country boil. It was bland.
    

    • 

    The Shrimp FactoryResponded on 30 September 2024

    Thank you for your feedback! We're glad you enjoyed the Rockefeller oysters and fried seafood. We appreciate your thoughts on the low country boil and will work on improving its flavor. We hope to see you again soon!
    

    Is this helpful?

    Report