True Food Kitchen - Austin

Review summary

1. C

   Charles

   San Francisco

   53 reviews

   vip
   3.0

   53 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food is always good but waitress Karla could use some training. She ignored my guest’s specific instructions about what she wanted (steamed vegetables and rice) and was surly and unapologetic when asked to take back what she brought: teriyaki bowl Otherwise a lovely meal and sitting outside is very nice
   

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2. A

   Andrea

   Austin

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Our server was nice & meant well but he seemed inexperienced, untimely and didn’t check in on us more than one time. It was hard to track anyone down to help us. We waited for someone to greet our table for over 15 mins. The food was slow & the. came out cold. Sadly we saw it sitting out on the kitchen counter for awhile before it got brought to us. Thankful for the GF options but we won’t be dining here again. We also had the wrong food brought to us mutlitple times. They need to get their table numbers down. We wanted to love it! They seem understaffed & there was no sense of urgency/timeliness.
   

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3. J

   Jenn

   Omaha

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Unfortunately, we had a terrible experience. Our service was slow and inattentive. Two items we ordered were not available and our food came out cold.
   

   True Food Kitchen - AustinResponded on 6 November 2024

   Thank you for the feedback Jenn. I am so sorry you had slow service when you were in recently. I was able to see who your server was and I will absolutely be following up with them to ensure this does not continue to happen in the future. I also am sorry that we were out of a couple of items you ordered and the food was cold. That is an issue I will be speaking to the chef about, because the food absolutely should not be arriving to you cold. Being that we make everything here fresh everyday, unfortunately we do occasionally run out of some items. Again, I am sorry that 2 of the items you wanted to order were not available. I appreciate your feedback and hope you choose to give us another chance in the future. If you do, please make sure to ask for me so I can follow up and make sure it is a much better experience for you. Thank you, Vanessa Johnson General Manager
   

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4. K

   Kyle

   Austin

   1 review

   3.0

   1 review

   Dined on 26 October 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   It feels as though the staff is vastly under educated on food preparation, beverage knowledge and service steps. Bartender seemed uninterested in providing insight to wine (as she was on her phone for the majority of the time) server neglected to keep up with allergy requests (gluten nuts) which coincided with part of our party not able to enjoy some items. We were left with dirty plates and silverwear after our first course, and felt rushed through our meal. As someone who works in service industry as a server, I was embarrassed for our server as she was having to check with the kitchen for questions about the menu. Over all will not be returning any time soon.
   

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5. J

   Jon

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal and excellent service when visiting Austin.
   

   True Food Kitchen - AustinResponded on 28 October 2024

   Thank you for your wonderful review, Jon! We're happy to hear you consistently enjoy great meals and excellent service with us in Austin.
   

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6. K

   Katie

   Austin

   39 reviews

   vip
   4.0

   39 reviews

   Dined on 18 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food is was pretty good. Service little slow. Like that they validate parking for free 2 hours
   

   True Food Kitchen - AustinResponded on 21 October 2024

   Thank you for your feedback, Katie. We're glad you enjoyed the food and appreciated the parking validation, and we'll work on improving our service speed.
   

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7. P

   Patricia

   Austin

   1 review

   3.0

   1 review

   Dined on 18 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   They've changed their Hummus and it hasn't been as good since. The Roasted Cauliflower was really good, but it wasn't included in the Happy Hour menu, so that was not a very good deal for cost. The Roasted butternut soup was served without a spoon. The Mediterranean wrap was swimming in sauce and was better eaten without the thick pita wrap. Grilled chicken ranch wrap was also too heavily sauced, and easier to eat with a fork. The lettuce mixes were soggy, not fresh or crispy like they have been. The grilled chicken did not appear freshly made. Our very kind and eager to please freshly hired server was not aware there was wifi service available in the restaurant. True Food has been better in the past and can clearly be better especially on a Friday Happy Hour at these prices. $50/person with 1 half priced drink each leaves a ton of space for improvement in the quality of the fiod.
   

   True Food Kitchen - AustinResponded on 20 October 2024

   Thank you for your detailed feedback, Patricia. I'm sorry to hear about your experience, and I'll make sure to address these concerns with our team to improve the quality and service during Happy Hour. Our happy hour menu consists of new to menu items that are not available on our regular menu, with the exception of the edamame dumplings that were just added on. The cauliflower on our happy hour menu is a roasted buffalo cauliflower, so hopefully you are able to try that one sometime. I will absolutely follow up with the chef in regards to the feedback on the wraps. I appreciate you letting us know. Thanks so much, Vanessa Johnson General Manager
   

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8. A

   Andrew

   Houston

   1 review

   5.0

   1 review

   Dined on 17 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   True Food Kitchen provided the perfect location for a team working lunch - the food was excellent, it came quickly, and the environment was lovely.
   

   True Food Kitchen - AustinResponded on 19 October 2024

   Thank you so much Andrew! We appreciate you letting us know how your team had a great lunch. Hope to see you back in again soon!
   

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9. S

   Sharmila

   San Francisco

   10 reviews

   vip
   4.0

   10 reviews

   Dined on 5 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Kids pizza was hard and overdone. OG Burger was good and so was the chicken sandwich.
   

   True Food Kitchen - AustinResponded on 6 October 2024

   Thank you for your feedback, Sharmila. I'm sorry to hear about the kids pizza, and I'll make sure to address this with our kitchen team. We're glad you enjoyed the OG Burger and chicken sandwich!
   

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10. J

    Julie

    Austin

    4 reviews

    4.0

    4 reviews

    Dined on 4 October 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    The pita bread with the hummus was too dry and the dessert was very disappointing.
    

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