True Food Kitchen - El Segundo

Review summary

1. S

   Stephen

   Phoenix

   11 reviews

   2.0

   11 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were sat down, but didn’t get served for more than 30 mins. We asked 3x before anyone came. Several people, about 4 tables, that came after, were served first. They were not well managed.
   

   True Food Kitchen - El SegundoResponded 7 days ago

   We apologize for the long wait and service issues you experienced, Stephen. Thank you for your feedback; we will address these service issues swiftly to improve our guest experience. Allow us to earn your trust again. Can you please provide an email address for direct communications?
   

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2. C

   Carla

   Central Coast

   10 reviews

   2.0

   10 reviews

   Dined on 16 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was soooo slow. Understaffed? Maybe. Bit not busy either. Server was doing everything. Not even a busboy or bartender. Just one guys trying to do it all. Poor management. But, food took a long time to arrive and the FIRST plate arrived cold!It was claimed that it couldn’t be reheated but had to prepare new plate. It was claimed it would get priority but it took just as long!! Verbatim my order: meatloaf to share, a side simple salad ($4.00) and got an entree simple salad ($14.00!!). Food subpar. I cook better. Won’t be going back!
   

   True Food Kitchen - El SegundoResponded on 17 December 2024

   We are sorry to hear about your disappointing experience, Carla. Thank you for your feedback as it propels us to address the staffing and service issues to improve our guest experience. May we have your contact information to extend a personal apology and regain your trust?
   

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3. R

   Robert

   VIP

   Los Angeles

   9 reviews

   3.0

   9 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was pretty mid, nothing terrible, but nothing stood out. We had a salad that was over-dressed, two fried chicken sandwiches - the Nashville Hot was ok but the Korean BBQ was too sweet. The Kale-aid and coffee were great.
   

   True Food Kitchen - El SegundoResponded on 16 December 2024

   Thank you for your feedback, Robert. We are glad you enjoyed the Kale-aid and coffee, and we'll work on balancing the flavors in the execution of our offerings.
   

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4. S

   Susan

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of the staff were kind and accommodating. The food was great and the ambiance is always nice.
   

   True Food Kitchen - El SegundoResponded on 12 December 2024

   Thank you for your review, Susan! We're happy to hear you enjoyed the food, ambiance, and our accommodating staff.
   

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5. N

   Nicole

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Carlos was amazing, attentive and gave excellent customer service.
   

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   True Food Kitchen - El SegundoResponded on 10 December 2024

   Thank you for your review, Nicole! We're thrilled to hear that Carlos provided amazing and attentive service.
   

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6. M

   Melissa

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great ambiance. I would go back again.
   

   True Food Kitchen - El SegundoResponded on 2 December 2024

   Thank you for your review, Melissa! We're happy to hear you enjoyed the food and ambiance, and we look forward to welcoming you back.
   

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7. C

   Claudia

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Also, and the waitress went out of their way to ensure that we had a pleasant and extraordinary experience. They even surprise me with a little birthday dessert, which was incredible, and just icing on the cake for it truly fantastic experience. Plus, the patio was extra heated, which is Pleasant compared to other places where I’ve sat outside during the winter.
   

   True Food Kitchen - El SegundoResponded on 2 December 2024

   Thank you for your wonderful review, Claudia! We're thrilled to hear our team made your experience extraordinary with a birthday surprise and that you enjoyed the heated patio.
   

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8. D

   Dianna

   VIP

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The service was awful, first we were given a seat near the entrance but there’s a lot of vacant seats, we asked to be seated to our favorite seat 2nd we waited so long for the server to come, I asked the host why our server is taking so long knowing that they were not not busy at that time, they even accommodated the two guest who came after us, 3rd finally the server came and asked for what we would like to drink but he was taking the menu from us while asking what we want 4th I ordered the grilled grass fed tenderloin I requested for medium well the meat has an awful smell and it’s too dry but I ate it anyways because I was so hungry and that was our first meal for that day. I always go to True food you can tell from my reservations record but this is the first time I encountered this kind of service. I am very disappointed.
   

   True Food Kitchen - El SegundoResponded on 2 December 2024

   We're sorry to hear about your disappointing experience, Dianna. Thank you for sharing your feedback as it shines a light on our opportunities. We will address these issues swiftly. In the meantime, can you please forward an email so we can regain your trust again?
   

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9. J

   Julie

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and drinks!! Beautifully presented!! DEFINITELY coming back again & again!
   

   True Food Kitchen - El SegundoResponded on 26 November 2024

   Thank you for your enthusiastic review, Julie! We're thrilled to hear you enjoyed the food and drinks, and we look forward to welcoming you back again and again!
   

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10. T

    Terri

    VIP

    Los Angeles

    56 reviews

    5.0

    56 reviews

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our waiter Nicole was great. Efficient and friendly, she made good recommendations and brought out the food timely and correctly. We liked a particular sauce and Chef 👨‍🍳 Noah came to our table to tell us about it! Mitchell the manager was also attentive, greeting guests, clearing tables and making sure that the restaurant was running smoothly. Appreciate all of their efforts!
    

    True Food Kitchen - El SegundoResponded on 29 November 2024

    Thank you for your wonderful review, Terri! We're thrilled to hear that Nicole, Chef Noah, and Mitchell made your experience enjoyable, and we appreciate your kind words about their efforts.
    

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