True Food Kitchen - Fairfax

Review summary

1. S

   Steven

   Washington DC5 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We made a reservation and was seated on time but the people next to us was seated 10 minutes later and got their food first. One of the meals that we ordered came unprepared as requested and was cold. Then when the meal came back it was missing the condiments and at that point was just reheated and not remade. The server seemed to know Very little or could not describe some of our questions to some of the items so there’s a training opportunity there. Overall I don’t think I’d find myself going back.
   

   True Food Kitchen - FairfaxResponded 1 day ago

   We're sorry to hear about the issues with your meal and service, Steven. Thank you for your feedback, and we'll work on improving our training and food preparation to enhance the dining experience. We want to make this right for you and hopefully we can give another opportunity. If you could give us a call to 571-326-1616 and ask for a manager. We hope to hear from you soon. Have a great day.
   

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2. AM

   AndyM VIP

   Washington DC7 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always Maja was awesome. I will say that the new plating for the hummus is not the best. It’s like a pile of mashed potatoes on the plate. Bring back the OLD bowls, not the deeps soup bowls, please!
   

   True Food Kitchen - FairfaxResponded 1 day ago

   Thank you for your review, Andy! We're happy to hear Maja was awesome and appreciate your feedback on the hummus plating. We'll take your suggestion into consideration.
   

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3. M

   Marc VIP

   Washington DC6 reviews

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Went for brunch. Coffee was cold. Multiple cups. If every diner and fast food place in america can serve hot coffee, you can certainly learn to do so for $5 cups and $20 entrees.
   

   True Food Kitchen - FairfaxResponded on 3 March 2025

   We're sorry to hear about the cold coffee during your brunch, Marc. Thank you for your feedback, and we'll work to ensure our coffee is served hot and meets expectations. If you could give us a call to 571-326-1616 and ask for a manager. We want to know more about your experience. We hope to hear from you soon.
   

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4. T

   Tan

   Washington DC9 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   First time at this location, enjoyed it! Great food as always :)
   

   True Food Kitchen - FairfaxResponded on 24 February 2025

   Thank you for your wonderful review, Tan! We're happy to hear you enjoyed the great food on your first visit. We look forward to welcoming you back soon!
   

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5. D

   Donna

   Washington DC6 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great restaurant, food and service. Very loud but could still hear the conversation at the table with extra effort.
   

   True Food Kitchen - FairfaxResponded on 24 February 2025

   Thank you for your review, Donna! We're happy to hear you enjoyed the food and service, and we appreciate your feedback on the noise level.
   

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6. S

   Sandra

   Washington DC7 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Wish the food was as good as the ambiance. Got the lunch special and wrap was dry and tasteless. Brussels appetizer was just so so and cookie dessert same. Nobody at the table said a positive word about any of the items.
   

   True Food Kitchen - FairfaxResponded on 22 February 2025

   We're sorry to hear that the lunch special and other items didn't meet your expectations, Sandra. We'll work on improving our dishes to enhance your dining experience. We will to hear more about your experience. Give us a call to 571-326-1616 and ask for a manager. Thank you for your feedback.
   

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7. OT

   OpenTable Diner

   Philadelphia13 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great lunch experience at True food. The food was delicious and fresh.
   

   True Food Kitchen - FairfaxResponded on 18 February 2025

   Thank you for your wonderful review! We're delighted to hear you enjoyed a delicious and fresh lunch experience with us. We look forward to welcoming you back soon!
   

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8. E

   Eric

   Washington DC1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   The flaw for the evening was a management one. Accepted way too many reservations, well beyond what the restaurant can accommodate. Thus a 45 minute wait for a table despite being on time for reservation, then a long wait for food because the kitchen was slammed. Staff worked tremendously hard to make up for a situation created by poor management and planning. But despite their sincere efforts, damage was done. We won’t be back.
   

   True Food Kitchen - FairfaxResponded on 16 February 2025

   We're sorry for the wait and inconvenience caused by overbooking, Eric. Thank you for acknowledging our staff's efforts, and we'll work on better managing reservations to improve future experiences.
   

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9. A

   Anthony

   Washington DC15 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was outstanding! We loved our entrees and starters and drinks. We would come again! Only critique was that we had a reservation but still had to wait 15 min for our table. It seemed that it was not managed well for a Friday Valentine’s Day dinner.
   

   True Food Kitchen - FairfaxResponded on 16 February 2025

   Thank you for your wonderful review, Anthony! We're delighted to hear you loved the food and drinks, and we appreciate your feedback on the wait time for your table. We look forward to welcoming you back soon!
   

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10. D

    David

    Washington DC2 reviews

    2.0

    Dined on 14 February 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 3

    A very mixed experience - restaurant overbooked their Valentine's Day evening. We didn't get seated for 45 minutes after we arrived for our reservation, and it took an additional 15 minutes for a server to visit our table. Both getting seated and getting assigned a server only happened after we checked in with the staff. Our server was great, took good care of us the rest of the night. Seemed pretty clear everyone was trying their best and being gracious, and whoever was in charge just didn't staff enough people for the night & allowed too many customers in for the night. Food was great, and they comped us a drink each, so that was nice given the circumstances.
    

    True Food Kitchen - FairfaxResponded on 16 February 2025

    We're sorry for the delays you experienced on Valentine's Day, David. Thank you for your patience and understanding, and we're glad to hear you enjoyed the food and service once seated.
    

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