True Food Kitchen - Newport

Review summary

1. S

   Scott

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   I’ve been to this location before but the quality and care in their preparation was truly lacking this time. I had an ancient grain bowl and the sweet potatoes were undercooked, the onions seemed not fresh, and the other ingredients were just poorly prepared. It also was sort of thrown together and the presentation was disappointing and sloppy. I’m not even a foodie and I noticed this. To be fair, I did provide this feedback to the server and she offered to have the chef remake it, or have me order something else. I politely declined, but appreciated the offer. I probably won’t be returning.
   

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2. C

   Cara

   VIP

   Mississippi

   28 reviews

   3.0

   28 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We popped in for an afternoon happy hour and usually love TFK Newport but, unfortunately, our Bougie Blanco pizza was overcooked and our server quite “absent” (rarely checked in), so we didn’t let them know. Not sure if they were short-staffed that day but the service was atypically slow and disconnected - it was an overall bummer of a visit.
   

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3. M

   Mori

   VIP

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good and consistent.
   

   True Food Kitchen - NewportResponded 3 days ago

   Thank you for your wonderful review, Mori! We're happy to hear you find our food consistently good.
   

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4. J

   John

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very disappointing experience, which was surprising. We were seated by a nice guy, but after that all went downhill. No waiter or waitress came to help us for over 15 minutes. We had to ask. Then, there were like 4 others who came by to help, which was a fragmented mess. Worst - I ordered meatloaf sliders, with no indication of mushrooms. But - it was covered in them!! And the staff were not near as apologetic and accommodating as you’d expect. In fact, one of the 4 waitresses said if she was on point the whole time she would’ve let me know there were mushrooms. Like - take ownership and accountability for your restaurant! Even if you weren’t the one who took the order. So, we couldn’t eat the food due to mushroom allergies. Come on true food - mushrooms is one ingredient you really need to be transparent about. This should not be a surprise. Last - it’s Christmas / holiday time and the place had almost 0 ambiance. There were beyond minimal decorations, so it didn’t feel inviting, warm or interesting. Totally could have been a boring January. They are lucky the salad was decent. There are way too many other restaurants to go to in OC. We won’t be going back any time soon.
   

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5. S

   Susan

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great service, food was ok. We were celebrating a birthday over lunch and never felt rushed so that was lovely. Good vibes there.
   

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6. B

   Bob

   VIP

   Orange County

   12 reviews

   2.0

   12 reviews

   Dined on 20 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   The server was great but the manager overseeing the food was rude. Seems our order got lost. No apology from management. Meals got comp’d but we tipped the server on full bill as it was not her fault. We will still go back as we love the place.
   

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7. D

   Debbie

   Orange County

   14 reviews

   3.0

   14 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   True food was mediocre. We had the dumpling which were good. The Mediterranean wrap and the buffalo chicken ranch salad which were okay.
   

   True Food Kitchen - NewportResponded on 19 December 2024

   Thank you for your feedback, Debbie. We apologize for your experience and would hope you would visit again so we can turn the experience into a great one!
   

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8. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   I recommended True Food Kitchen for a lunch with two other ladies. The food was delicious, the location convenient and our server was as attentive as the holiday customer traffic allowed. With that said, waiting almost an hour after placing our order to receive the simple food selection was a bit much. Although our server apologized (it is the season, after all), and the manager took time to deliver our food (with no apology), it was a let down after previous experiences.
   

   True Food Kitchen - NewportResponded 5 days ago

   Thank you for your feedback. We apologize for the long wait time during your visit and appreciate your patience; we'll work on improving our service to ensure a better experience in the future. Please feel free to reach out to the restaurant directly - I would love to ensure we deliver a better experience on your next visit. Tori Sanchez General Manager
   

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9. B

   Bridget

   VIP

   Orange County

   13 reviews

   1.0

   13 reviews

   Dined on 10 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Usually the meals have been wonderful over the years but this time it was an epic fail. I had lunch with a girlfriend and the food was less than stellar. Had to send back the starter I had and then the pizza which was butternut squash came out with too much of the toppings and was cold. Hopefully next time they can make it a memorable and delicious lunch.
   

   True Food Kitchen - NewportResponded on 19 December 2024

   We apologize for the disappointing experience you had with your meal, Bridget. Thank you for your feedback, per our conversation we hope to provide you with delicious lunch on your next visit.
   

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10. K

    Kimberly

    New York City

    22 reviews

    5.0

    22 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great and fresh. Lots to choose from too. Service was very attentive and courteous .
    

    True Food Kitchen - NewportResponded on 10 December 2024

    Thank you for your wonderful review, Kimberly! We're thrilled to hear you enjoyed the fresh food and attentive service, and we look forward to your next visit!
    

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