Tuscany

Review summary

1. E

   Eric

   Hawaii

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   So sad our food wasn’t the quality or the flavors we remember from past visits. It was really disappointing. We were there for our 26th anniversary.
   

   TuscanyResponded 2 days ago

   Dear Eric, We are happy you chose to celebrate your 26th anniversary with us. However, we were sorry that your dining experience did not match your previous visit. Consistency in quality, both with cuisine and service, is something that we try very hard to deliver. We will look into your concerns to ensure we are producing consistent, day-to-day excellence. Thank you for taking the time to leave your comments. We would love to have you come back and enjoy the relaxing and outstanding dinner you deserve. Warm Regards, The Management at Tuscany
   

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2. M

   Michael

   Las Vegas

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pork chop meal was extraordinary as always. Their Christmas hall decorations were incredible. I would recommend the restaurant alone on that thank you.
   

   TuscanyResponded 7 days ago

   Dear Michael, We are thrilled that you enjoyed a perfect evening with us at Tuscany. All our Italian-American dishes are prepared to captivate the senses with rich aromas, textures, and flavors uniquely created by our head chef. The pork chop is a popular choice, and we are delighted that you loved it. Your feedback will be shared with our entire staff, who work hard to make the ambiance, food, and service just right for each guest. Thank you for recommending us, and we look forward to serving you again soon. Warm Regards, The Management at Tuscany
   

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3. j

   jim

   Salt Lake City

   8 reviews

   5.0

   8 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly and personable staff. Decor is outstanding. Holiday decorations are fabulous. Tuscany is professionally managed. Food is excellent. We have a most memorable experience. Recommended.
   

   TuscanyResponded on 15 November 2024

   Dear Jim, We are thrilled that you enjoyed a perfect evening with us at Tuscany. Your feedback will be shared with our entire staff, who work hard to make the ambiance, food, and service just right for each guest. We look forward to serving you again soon. Warm Regards, The Management at Tuscany
   

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4. R

   Randy

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated a 17th wedding anniversary with Tuscany. was supper awesome and got the best place in the whole building. The dinner was fantastic the atmosphere was amazing. it was a cozy, relaxing, romantic vibe. Perfect for what we needed. The servers were good with attentiveness and not pushy. The meal was perfectly timed to arrive as we finished the appetizer. The only disappointment was that I didn't confirm that the gelato came home with me with the chocolate cake dessert. It was a treat for the kids, but didn't make it to the bag. Not sure if it was custom or they thought that I didn't want it, but please double check your items before leaving.
   

   TuscanyResponded on 10 November 2024

   Dear Randy, Thank you for the wonderful review! We are thrilled that you chose to celebrate your 17th wedding anniversary with us. We want every guest to have a memorable experience, and it's always great to pass along compliments to our hard-working staff. Thank you for mentioning how much you enjoyed the delicious dining options and dedicated service. That said, we have also taken note of the issues that you mentioned, and we will share your comments appropriately as we are committed to enhancing our guests' experience. All of us here at Tuscany wish you the best in the upcoming year. Come back to see us soon. Warm Regards, The Management at Tuscany
   

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5. TZ

   TZ5446

   Orlando

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had an amazing time at Tuscany. The food was so delicious and the presentation was impeccable. Our server was nice, but I wouldn’t say that she was exceptional. And the decor is off the chain. It was like living in a Hallmark movie. 
   

   TuscanyResponded on 9 November 2024

   Dear TZ5446, Since Tuscany first opened, we have strived to make our name synonymous with a fantastic dining experience, and we are delighted to know that we met your expectations and that you enjoyed our comfortable atmosphere and amazing food. We appreciate your valuable feedback, and we look forward to serving you again! Warm Regards, The Management at Tuscany
   

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6. K

   Kyra

   Salt Lake City

   1 review

   3.0

   1 review

   Dined on 7 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Just was not as good as we remembered it being. And for a $300 price tag for 3 people, it was definitely not worth it. The halibut special was not “special” at all. The fish had no flavor whatsoever. I don’t think they even salted it before cooking. The steaks were ok. Meatball appetizer was really good, and so was the red velvet cake. Nothing special was done for the birthday we were celebrating which was also different from our previous visit. I listed we were celebrating a birthday on the reservation.
   

   TuscanyResponded on 8 November 2024

   Dear Kyra, Thank you for taking the time to leave your comments and for being a loyal guest. While we work hard to provide only fresh, high-quality menu items, we regret not meeting your expectations during this visit. Please accept our sincere apologies. Your comments have been shared with our culinary team, and we appreciate the feedback. We are also sorry for the lack of acknowledgment of your birthday celebration. We will look into your concerns to ensure we are producing consistent, day-to-day excellence. We would welcome another opportunity to make this up to you and show you the quality and hospitality you deserve. Warm Regards, The Management at Tuscany
   

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7. H

   Howard

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Wait staff has perfect timing for service and are very helpful.
   

   TuscanyResponded on 4 November 2024

   Dear Howard, Thank you for the gracious review regarding our food and staff here at Tuscany. We believe in crafting a seamless, distinctive dining experience for each of our guests, and we appreciate you acknowledging our efforts. On behalf of all of us, we look forward to seeing you again whenever you visit Salt Lake City. Warm Regards, The Management at Tuscany
   

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8. B

   Brad

   Baja California

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Worth the 30 minute drive for us! We will definitely make it a regular occurrence to be coming back
   

   TuscanyResponded on 3 November 2024

   Dear Brad, We are thrilled that you enjoyed a perfect evening with us at Tuscany. Your feedback will be shared with our entire staff, who work hard to make the ambiance, food, and service just right for each guest. We look forward to serving you again soon. Warm Regards, The Management at Tuscany
   

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9. B

   Brian

   Salt Lake City

   10 reviews

   5.0

   10 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent atmosphere and our waiter was very attentive to us all night. Lamb shanks were perfect!! Always fun!!
   

   TuscanyResponded on 2 November 2024

   Dear Brian, Thank you for such a wonderful review of your dining experience at Tuscany. We will certainly share your comments with our chef and the team members, who will be delighted to know you thought your meal was perfectly prepared, beautifully plated, and efficiently served. Once more, we appreciate your compliments, and we hope to see you often! Warm Regards, The Management at Tuscany
   

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10. S

    Scott

    Salt Lake City

    2 reviews

    4.0

    2 reviews

    Dined on 31 October 2024

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 5

    First time going to Tuscany. The appetizers were very good. Tried the calamari and the meatballs. Both were done well, with the calamari a very pleasant surprise. Crispy, light, and cooked to perfection. The ladies both got the lemon chicken piccata. Both said the lemon was way too strong. The gentlemen both got the lamb shank special. It was cooked perfectly and had very rich flavors. Desserts were all very good with the 7' 4" chocolate cake, the peach sorbet, and the cheesecake all being sweet and tasty. The service was summed up when one of the ladies said, MEH. Our server was asked for a recommendation of which was better, the chicken or the gnocchi. She described the dishes practically word for word from the menu and gave a description on how to make gnocchi. Which we knew already. Didn't make a recommendation. The service was slow and it was like she was forgetting us right in the middle of changes. Even to the point of one of the ladies trying to discretely get her attention, but she just walk right by and didn't even glance at our table. Right by meaning she brushed a chair at the table. In addition, she totally did not serve the Caesars salad, but at least kept it off the bill. There was a very large party there, which is why the noise level was moderate. Not too distracting, but noticeable. The overall ambiance was very nice. The food was served hot. The glasses were kept full. Overall, it was a nice night with great companions. We will go here again.
    

    TuscanyResponded on 1 November 2024

    Dear Scott, We are glad to hear you enjoyed your meal. We are proud of our superb culinary staff, and it was nice you appreciated the quality of your selections. However, we are sorry that you had some concerns with our service staff. Steps will be taken to ensure that our guests are afforded the care, efficiency, and hospitality that every guest expects and deserves. We are also disappointed your experience was compromised due to the noise level in our restaurant. We always appreciate feedback that helps us improve our guest experience. Thank you for dining with us and taking the time to leave your review. We would love to provide you with the premium dining experience that not only meets but exceeds your expectations. Warm Regards, The Management at Tuscany
    

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